LEONNA "LEE" JORDAN
Fairburn,GA
Summary
Results-driven Transportation Coordinator with a strong background in supply chain management and customer service at Trane Technologies. Proficient in data entry and problem-solving, leading to improved operational efficiency and customer satisfaction. Experienced in logistics management, compliance with regulations, and delivery schedule optimization. Track record of overseeing logistics operations that significantly enhance cost-efficiency and on-time delivery performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transportation Coordinator
Trane Technologies
, North Carolina
01.2019 - Current
- Managed multiple tasks under strict deadlines to enhance operational efficiency.
- Processed orders accurately according to established guidelines and timelines.
- Resolved customer complaints by identifying issues and implementing corrective action plans.
- Participated in weekly team meetings to review progress toward management goals.
- Verified accuracy of data entry in company database systems.
- Investigated claims related to damaged or lost items during transit and took necessary actions.
- Analyzed historical shipment data to identify improvement opportunities in supply chain processes.
- Monitored shipment progress and provided timely updates regarding arrivals or delays.
Remote Tax Preparer-TEMP SEASONAL
Intuit
, NC
12.2020 - 03.2025
- Created detailed spreadsheets for income sources, deductions, credits, and estimated payments.
- Analyzed financial data to determine tax liability based on income statements and balance sheets.
- Compiled client information to complete tax forms accurately and efficiently.
- Filed tax documents electronically using approved software programs.
- Advised clients on optimal strategies for efficient and legal tax filing.
- Reviewed prior year returns for accuracy before submission, ensuring compliance with regulations.
- Maintained accurate records of all client transactions and filings to support audits and reviews.
- Identified customer needs promptly to enhance service quality and satisfaction.
Education
MBA - Business Administration And Management
DeVry University
05-2024
Skills
- Order processing
- Data entry
- Shipment tracking
- Claim investigation
- Supply chain analysis
- Microsoft Excel
- Problem solving
- Customer service
- Time management
- Incident reporting
- Regulatory compliance
- Tax preparation
- Data analysis
- Spreadsheet management
- Effective communication
- Team collaboration
- Process improvement
- Financial reporting
- Clerical support
- Supervision and leadership
- Planning
- Decision-making
- Flexible and adaptable
- Conflict resolution
- Call center experience
- Customer complaint resolution
- Microsoft Office Suite
- Performance management
- Team leadership
- Task delegation
- Goal setting
- Vendor management
- Employee onboarding
- Schedule preparation
- Change management
- Business administration
Certification
- Notary Public- Clayton County, GA
- PCA-Personal Care Aide
- A3 Leadership Training
Accomplishments
- Women's Empowerment Recipient-2019
- Urban League of Young Professionals-Elected Vice President 2018-2020
References
References available upon request.
Timeline
Remote Tax Preparer-TEMP SEASONAL
Intuit
12.2020 - 03.2025
Transportation Coordinator
Trane Technologies
01.2019 - Current
MBA - Business Administration And Management
DeVry University