Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Leon Nathaniel Peoples

Nashville,Tennessee

Summary

I am an excellent leader who achieves ongoing success by building morale, maintaining team-oriented goals and, self-confidence to treat every customer as if they are your only customer.

Overview

23
23
years of professional experience

Work History

Retail Sales Associate

Comcast
09.2021 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Issued receipts and processed refunds, credits or exchanges.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Customer Care Rep

Asurion
01.2018 - 09.2021
  • Retain customers who are at risk of canceling service
  • Address customer complaints with the goals of increasing satisfaction and retention rates
  • Exercise creative negotiation and sales techniques to motivate customers to continue using Asurion services
  • Interpersonal skills, excellent customer service, empathy, ability to solve problems, typing, ability to handle rejection and ability to meet retention goals.

Admissions Advisor

Career Education Corp
03.2017 - 12.2017
  • Responsible for developing, managing and meeting action plans in order to obtain personal and departmental student population objective
  • Conduct telephone interviews and email correspondence to identify student prospects to determine their educational needs, concerns and interest
  • Develop a rapport with prospective students and maintain contact with them frequently
  • Ensure compliance with applicable university policies and procedures
  • Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements.

Customer Service Rep

Thermo Fisher Scientific
10.2015 - 02.2017
  • Ensure that customer purchase orders and returns are processed in a timely and accurate manner and that they meet all customer requirements
  • Process customer invoices and resolve invoice discrepancies
  • Track backorders and inform customers of changes
  • Participate in special projects to enhance productivity.

Customer Relations specialist

CVS Pharmacy
06.2015 - 10.2015
  • Building customer relations
  • Solving customer issues
  • Inventory/Logistics Management

Project Coordinator

AAP3/AT&T
11.2012 - 02.2015
  • Answer calls from technicians and subcontractors resources in the field with questions escalations needing information or helps the local contact will be responsible to triage and assist with managing expenses and cost per site and keeping orders up to date daily with any changes/updates reported by the field resources
  • Managing expenses cost per site to keep orders up to date daily with any changes/updates reported by the field resources.

Customer Service Consultant

AT&T
11.2005 - 10.2012
  • Efficiently and effectively handles the high call volume of customer inquiries
  • Determine customer needs and explain options, problem-solved and serviced customer complaints along with offering company products and service base on customer’s needs.

Assistant Store Manager

AT&T Mobility
02.2003 - 11.2005
  • Assist the store manager in the daily operations of the retail store and help foster sales techniques of the sales reps of focus on the new sales
  • I helped to improved customer satisfaction shop scores by ninety-five percent
  • I also increase in-store sales by eighty-five percent making our store number one in our district.

Account Manager

CDW
11.2001 - 07.2002
  • Primary point of contact responsible for 100 account client base
  • Responsible to generate leads made 1200 cold calls per day and management my client base
  • I work with over 1,000 of the industry's trusted name brands: Cisco, H-P, Adobe, and Microsoft
  • I demonstrated working knowledge of each area of agency’s resources, in order to evaluate recommendations before client.

Dispatch II

Comcast
07.1998 - 09.2001
  • Responsible for managing the dispatching of broadband internet/cable technicians throughout the Chicago west-suburban area
  • Allocated additional duties to technicians

Education

Management

Colorado Technical University

Skills

  • Microsoft Excel
  • Pivot Table
  • PowerPoint
  • Microsoft Word
  • Sales Expertise
  • Persuasive Selling
  • Retail Sales
  • Product Promotion
  • Customer Assistance
  • Display Building

Additional Information

  • AWARDS , Sales Rep of the year AT&T Mobility 2004

Timeline

Retail Sales Associate

Comcast
09.2021 - Current

Customer Care Rep

Asurion
01.2018 - 09.2021

Admissions Advisor

Career Education Corp
03.2017 - 12.2017

Customer Service Rep

Thermo Fisher Scientific
10.2015 - 02.2017

Customer Relations specialist

CVS Pharmacy
06.2015 - 10.2015

Project Coordinator

AAP3/AT&T
11.2012 - 02.2015

Customer Service Consultant

AT&T
11.2005 - 10.2012

Assistant Store Manager

AT&T Mobility
02.2003 - 11.2005

Account Manager

CDW
11.2001 - 07.2002

Dispatch II

Comcast
07.1998 - 09.2001

Management

Colorado Technical University

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Leon Nathaniel Peoples