Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Leonnettria McLin

Leonnettria McLin

San Antonio,TX

Summary

Organized Senior Care Representative with 8 years of experience in varying aspects of healthcare and prescription benefits. Adept at patient advocacy and education with commitment to efficiency. Skilled at problem solving, educating others and maintaining professionalism in stressful situations.

Overview

6
6
years of professional experience

Work History

Senior Care Representative

CVS Caremark
10.2020 - Current
  • Provided guidance and assistance to front line representatives for multiple lines of business, including Medicaid and Medicare.
  • Took over calls to assist escalated callers beyond frontline scope.
  • Assisted as a SME for other Senior Representatives.
  • Assisted with training for new Senior Representatives.
  • Lead team huddles to provide new or additional information, processes and procedures.

Customer Care Representative

CVS Caremark
09.2019 - 10.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Claims Processor

Accenture
03.2015 - 11.2015
  • Evaluated accuracy and quality of data entered into agency management system.
  • Established positive and trusting relationships with clients, administering efficient customer service and processing claims quickly.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Checked documentation for accuracy and validity on updated systems.

Data Integrity Specialist

Southwest Business Corporation
03.2014 - 02.2015
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Researched and determined scope and complexity of issues.
  • Reviewed and determined approval for payments from escrow accounts and lender placed billing
  • Carried out day-day-day duties accurately and efficiently.

Receptionist

San Antonio Orthopaedic Group
12.2008 - 05.2010
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Trained new receptionist
  • Submitted claims and corrected denied claims for reimbursement recovery

Education

Master of Science - Health Information Management

Southern New Hampshire University
Hooksett, NH
05.2020

Bachelor of Science - Health Information Management

Southern New Hampshire University
Hooksett, NH
08.2018

Skills

  • Customer Care
  • Professional Telephone Etiquette
  • Conflict Resolution Techniques
  • Documentation
  • Keen Attention to Detail
  • Correcting Discrepancies
  • Issue and Complaint Resolution
  • Call Control
  • Customer Queries
  • Training and Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

If you are not willing to risk the usual, you will have to settle for the ordinary.
Jim Rohn

Timeline

Senior Care Representative

CVS Caremark
10.2020 - Current

Customer Care Representative

CVS Caremark
09.2019 - 10.2020

Claims Processor

Accenture
03.2015 - 11.2015

Data Integrity Specialist

Southwest Business Corporation
03.2014 - 02.2015

Receptionist

San Antonio Orthopaedic Group
12.2008 - 05.2010

Master of Science - Health Information Management

Southern New Hampshire University

Bachelor of Science - Health Information Management

Southern New Hampshire University

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Leonnettria McLin