Leonor Adams
Leonardtown,MD
Summary
Dedicated Business Development Specialist, Marketing Specialist, Quality Management Systems manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand .Bilingual Spanish (native) -English . Strong organizational, interpersonal, multicultural and communications skills. Public Notary and ISO 9001:2015 Internal Auditor Certified
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Manager
AIRtec, Inc.
12.2023 - Current
- Improved product quality by implementing stringent inspection processes and quality control measures.
- Enhanced continued improvement by monitoring and addressing customer complaints promptly and efficiently.
- Streamlined production processes by identifying areas for improvement and implementing corrective actions.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Managed and archived quality documentation and participated in internal quality audits.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
Business Development Specialist/Marketing Specialist
AIRtec, Inc.
11.2021 - Current
- Develop and maintain relationships with current and potential customers and stakeholders within our Business Department, provide support to Marketing and Business Development , attend trade shows and conferences, support content creation for Marketing, support and manage administration needs for BD team .Responsible for identifying opportunities for business growth and optimizing marketing strategies
- Analyze business processes and finances, implement business plans, and establish effective networks
- Involved in merger and acquisition strategies
- BD administration duties
- Developed client relationships and strengthened industry partnerships
- Provided actionable overall market and customer insights to address key strategic questions
- Responsible for tracking, reporting, and analyzing the performance of marketing activities, ad-hoc analytic requests, and development/automation of regular reports
- Analyzed external and internal customer data using database queries (CRM), spreadsheet (Excel) models, web analytics tools, statistical analysis tools, and campaign management software tools
- Evaluated customers’ online behavior and provided insights and recommendations for further enhancements to the guest experience
- Created presentations to provide market and consumer insights to other marketing and sales departments
- Advised other marketing functions (e-commerce/website, online/offline advertising, brand, product development) as the knowledge owner for customer and market data
- Responsible for all company social media sites, employee marketing needs and gear .Company Photographer.
- Attended and coordinated all of sites and onsite conferences and venues
Executive Assistant
AIRtec, Inc.
01.2020 - Current
- Experience providing administrative support to C-Suites executives
- Adept at scheduling meetings, preparing agendas and following up on action items, Strong quantitative problem-solving and prioritization skills
- Manage and prioritize our partners schedules to ensure that their time is focused on critical ,strategic issues
- Coordinate communications, track and follow-on request, and identify those of importance which require immediate attention
- Perform a variety of accounting activities, such as preparing expense reports, purchase orders, invoices
- Ensure and maintain confidentiality of all communications and documentations
- Manage active calendar, file expense reports, and composed and prepared confidential correspondence both in English and Spanish
- Manage all domestic and international travel reservations
- Organize meetings and their logistical elements( scheduling, preparing the facility, organizing handouts and binders for attendees)
- Translate and function as a liaison for all written and spoken documentation, conferences, contracts for Spanish speaking countries.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Improved office efficiency by implementing new filing systems and document management processes.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
SPANISH TUTOR
Self Employed Services
01.1993 - 01.2020
- Cultivate appreciation of diversity and multicultural awareness
- Encourage international friendships.
- Enhanced student comprehension by incorporating real-life examples and cultural insights into Spanish lessons.
- Conducted one-on-one tutoring sessions, resulting in improved language skills for struggling students.
- Boosted student confidence in speaking Spanish through regular conversational practice and interactive activities.
- Developed personalized learning plans to address individual student needs and maximize progress.
- Evaluated student performance regularly, providing constructive feedback to foster improvement and growth.
- Promoted a positive learning environment by establishing clear expectations and encouraging open communication among students.
Independent contractor
KIEYOS,LLC
10.2015 - 01.2018
- Advance and promote the interest of Kieyos
- Initiate and develop new client relationships for Kieyos within the international trade and licensing arena
- Foster, service and maintain client relationships for Kieyos within the international trade and licensing arena
- Develop, maintain and update Export Management Compliance Program Manuals
- Maintain client confidentiality
- Manage billing and accounts receivable using QuickBooks.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Legal Assistant
LAW OFFICES OF JACQUELYN V. MEISSER. ASPECT TITLE & ESCROW
10.2015 - 09.2017
- Provide all types of administrative support to attorney
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Oversee all data input for new client intake and monthly file management
- Maintain, update and monitor all client files and confidentiality
- Manage billing and accounts receivable using QuickBooks.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
Auxiliary Service Agent
INTERJETSERVE, S.A.
12.2001 - 08.2005
- Responsible for Baggage and Passenger Screening operating x-ray machine and metal detecting .TSA Agent certified.
- Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
- Streamlined check-in/check-out passengers through diligent organization skills resulting in reduced wait times.
- Passenger Service Agent processing and boarding passengers on board military and commercial contract aircraft of the USAir Force Air Mobility Command (AMC) system
- Passenger check-in, use of Air Force computer programs, answering phones, escorting passengers to and from aircraft, providing flight and travel information
- Chief Services Supervisor ( CSS); responsible for supervising responsible for supervising that the refueling operation for commercial aircraft were performed in accordance with military safety regulations
- Hazmat certified for cargo processing.
- Assistance in resolution of product classification and district questions
- Revision of existing internal controls for porpoises of import/export of military armament
- Guidance and assistance in the interpretation and application of the International Traffic in Arms Regulations within USA and Spain
- Hazmat certification completion.
Inward and outward Phone Representative
BEACON MARKETING
01.1998 - 01.2000
- Customer inquiries, customer service, product sales
- Spanish call center supervisor.
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Navigated specialized software confidently, ensuring smooth transactions and record-keeping accuracy.
- Adapted communication style according to individual caller requirements, resulting in enhanced customer experiences.
Sales Associate
G.M.POLLACK & SONS
12.1997 - 12.1998
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Marketing Activation Representative, Balance Maximization Representative
MBNA AMERICA BANK
01.1997 - 12.1997
- Inward and outward calls from and to customers of the bank, activation of credit cards, balance transfers, customer inquiries, customer service
- Updated and monitored all client files against theft and fraud
- Managed Spanish calls in the center.
- Contributed to team sales goals by upselling products and services to customers.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Education
University Graduate - B.A. Spanish Languages, English Interpreter
Universidad Pablo de Olavide
01.1995
High school graduate -
Instituto de Bachillerato Mixto de Rota
01.1991
Skills
- Translator
- Liaison interpreter
- Linguistic advisor
- Multilingual technical writer
- Multilingual mediator
- Multilingual Documentation Advisor
- Language teacher
- Language Interpreter
- Microsoft Office Word
- Excel
Certification
- ISO 9001:2015 Internal Auditor
- Public Notary
Languages
Spanish
Native or Bilingual
Timeline
Quality Manager
AIRtec, Inc.
12.2023 - Current
Business Development Specialist/Marketing Specialist
AIRtec, Inc.
11.2021 - Current
Executive Assistant
AIRtec, Inc.
01.2020 - Current
Independent contractor
KIEYOS,LLC
10.2015 - 01.2018
Legal Assistant
LAW OFFICES OF JACQUELYN V. MEISSER. ASPECT TITLE & ESCROW
10.2015 - 09.2017
Auxiliary Service Agent
INTERJETSERVE, S.A.
12.2001 - 08.2005
Inward and outward Phone Representative
BEACON MARKETING
01.1998 - 01.2000
Sales Associate
G.M.POLLACK & SONS
12.1997 - 12.1998
Marketing Activation Representative, Balance Maximization Representative
MBNA AMERICA BANK
01.1997 - 12.1997
SPANISH TUTOR
Self Employed Services
01.1993 - 01.2020
University Graduate - B.A. Spanish Languages, English Interpreter
Universidad Pablo de Olavide
High school graduate -
Instituto de Bachillerato Mixto de Rota
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