Leonor Amaya
EL CAJON,California
Summary
At Q Microwave Inc., I spearheaded operations, enhancing operational efficiency and strategic execution, leading to significant process improvements. My leadership fostered teamwork and collaboration, achieving notable organizational growth. Expert in quality assurance and operations management, I successfully implemented strategies that drove sustainable advancements, demonstrating a blend of hard and soft skills essential for the business. Known for effective collaboration and delivering dependable outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
Q Microwave Inc.
07.2024 - Current
- Monitored budget and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular auditschecks.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established and monitored quality assurance standards to achieve operational excellence.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Facility Security Officer
Q Microwave Inc.
08.2021 - Current
- Sole responsibility and authority for the development, execution, and enforcement of all organization-wide security policies, procedures, and programs.
- Authority for resolving conflicting security issues that concern employees, their consultants and guests participating in the National Industrial Security Program (NISP).
- Ensured proper disposal of classified materials according to regulatory guidelines, preventing leakage of sensitive information.
- Managed visitor access control procedures, ensuring all visitors were properly vetted before entering the facility.
- Served as liaison between the organization and federal agencies such as Department of Defense, ensuring smooth communication and resolution of security-related issues.
- Managed security clearances for employees, streamlining the process and reducing wait times for approval.
- Conducted regular audits of security procedures, identifying areas for improvement and implementing corrective actions.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Trained staff on security protocols, increasing overall awareness and adherence to established guidelines.
- Implemented cybersecurity measures to safeguard sensitive information from unauthorized access or breaches.
- Continuously updated knowledge on industry best practices and emerging technologies in the field of facility security, allowing for the implementation of cutting-edge solutions to maintain a secure environment.
- Developed and maintained security plans, ensuring compliance with government regulations and company policies.
Business Operations Manager
Q Microwave Inc.
01.2022 - 07.2024
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
- Managed purchasing department.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed overall Facility
- Managed Material Planning and stockroom
- Managed IT department
- Managed Quality Depart
Quality Assurance Manager
Q Microwave Inc.
10.2018 - 01.2022
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Recorded, analyzed, and distributed statistical information.
- Reported production malfunctions to managers and production supervisors.
- Played a crucial role in refining company manufacturing practices by providing expert guidance on regulatory compliance matters.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Established robust quality documentation systems that ensured traceability throughout the entire production lifecycle.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
- Evaluated new technologies and methodologies for potential implementation within the organization''s quality assurance program, staying ahead of industry trends.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Managed supplier relationships, enforcing strict standards for incoming materials and components to preserve product integrity and minimize rejections.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Created and maintained quality management systems to align with industry standards.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Specified quality requirements of raw materials with suppliers.
Quality Assurance Supervisor
Q Microwave Inc.
10.2017 - 10.2018
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Served as a key liaison between Quality Assurance and other departments, facilitating collaborative efforts that led to increased product consistency and customer satisfaction.
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Led regular meetings with staff to review performance metrics, address any concerns or challenges, and provide updates on organizational initiatives related to quality assurance.
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Conducted risk assessments for proposed changes in processes or materials to evaluate potential impact on product quality and ensure smooth implementation.
Quality Assurance Lead
Q Microwave Inc
10.2014 - 10.2017
- Investigated variances, performed root-cause analysis and documented corrective actions to resolve complications.
- Identified process gaps and implemented corrective actions, resulting in higher efficiency and reduced error rates.
- Enforced compliance with federal, state, local and internal regulations related to product quality and operational activities.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Coached and motivated 4 QA team members to develop competencies.
- Mentored junior team members in quality assurance best practices, fostering a culture of continuous improvement.
- Communicated directly with QA team to resolve user-reported problems and questions.
- Implemented continuous improvement initiatives within the QA team to elevate performance levels consistently across projects over time.
- Directed day-to-day quality assurance department activities, establishing rapport with team members to facilitate effective communication and coordination.
Quality Control Inspector
Q Microwave Inc.
02.2011 - 10.2014
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Provided feedback to production team regarding product quality.
- Completed precise measurements using special tools.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Inspected final products for defects and flaws using proper QA procedures.
Production Operator
Q Microwave Inc.
06.2010 - 02.2011
- Performed mechanical assembly and prep assembly tasks.
- Demonstrated adaptability in handling multiple tasks simultaneously, effectively managing workloads during peak production periods or workforce shortages.
- Worked with Lean Manufacturing
- Performed different tasks throughout the production line using one piece flow.
- Consistently met or exceeded daily production targets through diligent monitoring of equipment performance and proactive problemsolving.
- Performed hand-finishing of final products after assembling component parts for items.
- Collaborated with other production workers to achieve smooth running of production line.
- Followed instructions to make products in line with customer specifications.
- Assembled products according to changing daily work orders and specific customer needs.
Education
High School Diploma -
El Cajon Valley Highschool
El Cajon, CA08.2009
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvement
- Quality Assurance
- Leadership training
- Risk Mitigation
- Operations Management
- Teamwork and Collaboration
- Staff training/development
Certification
- IPC J-STD-001 Instructor
- Risk Management Framework
- Facility Security Officer Role in the NISP
- Cyber Awareness Challenge
- Identifying and Safeguarding Personally Identifiable Information
- Introduction to Information security
- Facility Clearances is the NISP
- Enterprise Mission Assurance Support Service (eMASS)
- NISP Reporting Requirements
- Understanding Foreign Ownership, Control or Influence (FOCI)
- Personnel clearances in the NISP
- DoD Cybersecurity Requirements
Languages
Spanish
Full Professional
Timeline
Director of Operations
Q Microwave Inc.
07.2024 - Current
Business Operations Manager
Q Microwave Inc.
01.2022 - 07.2024
Facility Security Officer
Q Microwave Inc.
08.2021 - Current
Quality Assurance Manager
Q Microwave Inc.
10.2018 - 01.2022
Quality Assurance Supervisor
Q Microwave Inc.
10.2017 - 10.2018
Quality Assurance Lead
Q Microwave Inc
10.2014 - 10.2017
Quality Control Inspector
Q Microwave Inc.
02.2011 - 10.2014
Production Operator
Q Microwave Inc.
06.2010 - 02.2011
High School Diploma -
El Cajon Valley Highschool
Similar Profiles
Jorge MendezJorge Mendez
Production Supervisor at Q Microwave Inc.Production Supervisor at Q Microwave Inc.
Yudmalis Sanchez GarciaYudmalis Sanchez Garcia
Account Payable Specialist at SV MicrowaveAccount Payable Specialist at SV Microwave
Muhammad ArslanMuhammad Arslan
Production Auditor at Teledyne Storm MicrowaveProduction Auditor at Teledyne Storm Microwave
Richard A. StiversRichard A. Stivers
Maintenance Contract Coordinator at CP KelcoMaintenance Contract Coordinator at CP Kelco
Hannah DarbyHannah Darby
Service Greeter at Team Mazda of El CajonService Greeter at Team Mazda of El Cajon