Leonor Castelo
Hurst
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the Healthcare industry. Sympathetic Activity Director with passion for conducting recreational and therapeutic activities. In-depth understanding of skill-based programs and activities. Strong skills with two year history of building effective recreational programs to meet facility needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Activity Director
Heritage House of Keller
07.2023 - Current
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Arranged outings as part of recreational program.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Enhanced resident engagement by planning and executing diverse recreational activities tailored to individual interests and abilities.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events.
Activity Assistant
Discovery Village of Southlake
10.2022 - 07.2023
- Managed activity calendar, ensuring diverse options catered to a wide range of interests and abilities.
- Provided compassionate support for residents experiencing emotional challenges or undergoing personal transitions within their living environment.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Coordinated special events to celebrate holidays, birthdays, or other milestones that fostered a sense of community within the residence.
Activity Director
Ensign
01.2022 - 10.2022
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Created and delivered recreational programs for small and large groups of residents.
Accounts Payable Clerk
Ensign
07.2021 - 01.2022
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Executive Administrative Assistant
Ensign
07.2021 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Admissions Assistant
Ensign
11.2020 - 07.2021
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Answered phones, called prospects and handled initial email contacts for applicants for Long term care and rehabilitation program.
- Led tours of facility for potential clients and families to highlight features and benefits of membership.
Receptionist
Ensign
08.2020 - 11.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Representative
AT&T
10.2018 - 11.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Education
Bachelor of Arts - Healthcare Management
Colorado College
Colorado Springs, CO05.2018
High School Diploma -
Blackwell High School
Blackwell, TX05.2013
Skills
- Event Planning
- Activity Organization
- Monthly Event Calendars
- Patient Evaluation
- Transporting Residents
- Assessing Residents
- Volunteer Coordination
- Store Merchandising
- Managing Program Activities
- Emergency Procedures
Timeline
Activity Director
Heritage House of Keller
07.2023 - Current
Activity Assistant
Discovery Village of Southlake
10.2022 - 07.2023
Activity Director
Ensign
01.2022 - 10.2022
Accounts Payable Clerk
Ensign
07.2021 - 01.2022
Executive Administrative Assistant
Ensign
07.2021 - 01.2022
Admissions Assistant
Ensign
11.2020 - 07.2021
Receptionist
Ensign
08.2020 - 11.2020
Sales Representative
AT&T
10.2018 - 11.2020
Bachelor of Arts - Healthcare Management
Colorado College
High School Diploma -
Blackwell High School
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