LEONOR FLORES
APOPKA
Summary
Dynamic medical receptionist with proven expertise at Doctors Associates of Orlando, excelling in appointment scheduling and patient relations. Recognized for enhancing patient satisfaction through exceptional customer service and effective communication. Skilled in managing multi-line phone systems and maintaining organized patient records, ensuring seamless office operations and a welcoming environment.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
DOCTORS ASSOCIATES OF ORLANDO
10.2023 - Current
- Greeted patients and provided exceptional customer service during check-in processes.
- Managed appointment scheduling using electronic health record systems effectively.
- Assisted with patient intake procedures, ensuring accurate information collection.
- Maintained organized patient records, facilitating efficient access to information for medical staff.
- Handled incoming calls, addressing patient inquiries and directing them to appropriate departments.
- Supported administrative tasks, contributing to overall office efficiency and patient satisfaction.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
BOOST MOBILE
SALES
07.2019 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
APOPKA HIGH SCHOOL
Apopka, FLSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Appointment setting
- Insurance verification
- Payment collection
Languages
Spanish
Full Professional
Timeline
Medical Receptionist
DOCTORS ASSOCIATES OF ORLANDO
10.2023 - Current
BOOST MOBILE
SALES
07.2019 - 10.2023
GED -
APOPKA HIGH SCHOOL