Leonor Lozano
Hialeah Gardens
Summary
Dynamic administrative professional with a positive attitude and strong organizational skills. Proven ability to deliver exceptional customer service and maintain confidentiality. Bilingual in English and Spanish, adept at problem-solving and fostering effective communication, ensuring smooth operations and enhanced client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
United Property Management
07.2022 - 02.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
HR Assistant
Global Miami Joint Venture
03.2019 - 04.2021
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
Valet Operations Manager
The Ritz-Carlton Hotel Company
12.2016 - 11.2018
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Provided punctual, polite valet services to uphold professional standards.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Education
GED -
Miami Springs Senior High School
Miami, FL05-2009
Skills
- Positive attitude
- Leadership
- Hospitality
- Provide great customer service
- Organizational Skills
- Willingness to learn
- Self-Management
- Resilience
- Communication skills
- Social perceptiveness
- Bilingual- fluent in English and Spanish (written and verbal)
- Problem solving and decision making
Certification
RBT
Timeline
Administrative Assistant
United Property Management
07.2022 - 02.2024
HR Assistant
Global Miami Joint Venture
03.2019 - 04.2021
Valet Operations Manager
The Ritz-Carlton Hotel Company
12.2016 - 11.2018
GED -
Miami Springs Senior High School
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