Leonor Padilla
Los Angeles,Ca.
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
15
15
years of professional experience
Work History
General Manager
Cotton On
Los Cerritos, Ca.
09.2019 - Current
- Lead and build a store team of engaged brand and product ambassadors
- Drive results by creating a team that's customer obsessed and people focused
- Work alongside my DM and DVM partners to review store performance and align on actions
- Identify and act on opportunities to grow my store KPI's and brand contribution
- Set expectations to deliver results, review performance, provide feedback, and follow up
- Train and coach my team to deliver great customer service and drive store metrics.
Associate Manager
Banana Republic Factory store
Commerce, Ca.
11.2009 - 09.2019
- Driving and motivating the sales and profitability of the store to achieve growth
- Monitoring and review staff and store performance on a regular basis
- Driving sales through maximizing team performance
- Organizing, preparing and arranging promotional materials and displays
- Maximizing sales through effective merchandising
- Leading by example in all aspects of the role
- Recruiting, training, supervising and appraising staff
- Maintaining accurate statistical and financial records
- Creating an environment of outstanding customer service.
Education
Associate of Arts -
East LA College
Monterey Park, CA06-2006
Skills
- Employee Scheduling
- Budgeting and cost control
- Leadership
- Top talent recruiting, hiring, and retention
- Operations Oversight
- P&L Management
- Bilingual
- Team training and development
References
References available upon request.
Timeline
General Manager
Cotton On
09.2019 - Current
Associate Manager
Banana Republic Factory store
11.2009 - 09.2019
Associate of Arts -
East LA College
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