Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager

Leonor Santana

Bristol,CT

Summary

Driven professional with a proven track record in team leadership and complex problem-solving. At Mac Donald's Rest enhanced customer satisfaction and resolved staff conflicts, showcasing exceptional verbal communication and customer relationship management skills. Skilled in staff development and performance management, consistently delivering results through effective team collaboration and multitasking abilities.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager

MAC DONALDS REST
05.2016 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Handle money and make deposits.

Assisting Teacher

YWCA
09.2010 - 07.2011
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Crew Member

Burger King Rest
03.2003 - 09.2010
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Assisting Teacher

Royal Academy Day Care and After Schoolers
06.2006 - 02.2007
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Helped students explore concepts with engaging, learning-focused activities.

Education

CDA - Child Development Association

Capital Community College
Hartford, CT
07.2003

High School Diploma - General Studies

Margarita Rivera De Janer High School
Gurabo, Puerto Rico
05.1987

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Relationship Management (CRM)
  • Performance Management
  • Staff Development
  • Teamwork and Collaboration
  • Computer Skills
  • Customer Service
  • Positive Attitude
  • Multitasking Abilities
  • Task Delegation
  • Staff Training
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • Self Motivation

Certification

ServeSafe certification

Leadership Transition Course

Languages

Spanish and English
Native or Bilingual

Timeline

Manager

MAC DONALDS REST
05.2016 - Current

Assisting Teacher

YWCA
09.2010 - 07.2011

Assisting Teacher

Royal Academy Day Care and After Schoolers
06.2006 - 02.2007

Crew Member

Burger King Rest
03.2003 - 09.2010

CDA - Child Development Association

Capital Community College

High School Diploma - General Studies

Margarita Rivera De Janer High School

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Leonor Santana