Leonor Smith
Grovespring,MO
Summary
Self-motivated Benefit Program Technician with a proven track record at DSS-Family Support Division, enhancing client satisfaction and protecting program integrity through meticulous case analysis and fraud detection. Skilled in benefits administration and interpersonal communication, excellent in delivering exceptional customer service and implementing effective quality control measures.
Overview
14
14
years of professional experience
Work History
Benefit Program Technician
DSS-Family Support Division
2021.11 - Current
- Provided exceptional customer service during interactions with applicants during phone interviews ensuring positive experience for each individual/client.
- Improved communication between clients and agencies by developing clear and concise written correspondence or via phone communications.
- Performed detailed case analysis to identify potential fraud or misuse of benefits, protecting the integrity of program funds.
- Reduced errors by implementing proper quality control measures during the application review process.
- Conducted comprehensive reviews of client eligibility, resulting in more accurate benefit disbursements.
- Enhanced client satisfaction by providing timely and accurate information on benefit programs.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Manager/Owner
Smith Farms
2010.08 - 2014.11
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Manager/Owner
Smith Farms
2015.01 - 2021.11
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Education
Bachelor of Science - Business Administration Major in Economics
Mindanao State University - Main Campus
Marawi City, Philippines04.2000
Skills
- Strong analytical skills
- Benefits Administration
- Policy Interpretation
- Bilingual
- Reliability
- Adaptability and Flexibility
- Interpersonal Skills
- Continuous Improvement
- Problem-Solving
- Written and oral communication
- Documentation And Reporting
- Highly skilled in Microsoft Office
Languages
English
Full Professional
Filipino
Native or Bilingual
Timeline
Benefit Program Technician
DSS-Family Support Division
2021.11 - Current
Manager/Owner
Smith Farms
2015.01 - 2021.11
Manager/Owner
Smith Farms
2010.08 - 2014.11
Bachelor of Science - Business Administration Major in Economics
Mindanao State University - Main Campus
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