Leonor Tabullo
Summary
Dynamic bartender with a proven track record at The Cheesecake Factory, excelling in customer engagement and new hire training. Fluent in Spanish, I leverage strong multitasking abilities and alcohol awareness to enhance service quality, fostering loyalty and repeat business. Committed to optimizing resources and delivering exceptional experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mobile Bartender
What's Shakin'
02.2021 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
Server
The Cheesecake Factory
06.2010 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
The Cheesecake Factory
05.2010 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Education
Bachelor of Arts - Urban Planning
San Francisco State University
San Francisco, CA12-2020
Skills
- Strong multitasking
- fluent in Spanish
- conversational in ASL
- Alcohol awareness
- New hire training
- Outgoing personality
- Engaging personality
- Clear and effective communication
Certification
- RBS/ ABC License
- SERV Safe
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Mobile Bartender
What's Shakin'
02.2021 - Current
Server
The Cheesecake Factory
06.2010 - Current
Bartender
The Cheesecake Factory
05.2010 - Current
Bachelor of Arts - Urban Planning
San Francisco State University
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