Leonor Villalobos
Tracy,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Licensed Managing Esthetician
All About You Wellness & Spa Center
Tracy, CA
01.2022 - Current
- Enhanced client satisfaction by providing personalized skincare treatments and product recommendations.
- Increased salon revenue through the successful upselling of additional services and retail products.
- Performed thorough skin analyses to determine appropriate treatments for individual clients.
- Streamlined appointment scheduling processes, resulting in improved customer service and time management.
Restaurant Bar Manager
Bistro 135
Tracy, CA
01.2019 - Current
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
Restaurant Manager
Pasta’s Trattoria
Pleasanton, CA
03.2014 - 01.2019
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Customer Service Representative
Comcast, Xfinity
Livermore, CA
08.2010 - 02.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Business Administration
Las Positas College
Livermore, CA12.2025
Skills
- Client Retention Strategies
- Complaint resolution
- Escalation management
- Computer Proficiency
Certification
- Certified Skin Care Specialist
Additional Information
Very comfortable in various professional settings including Medical, Technical, and Hospitality
Timeline
Licensed Managing Esthetician
All About You Wellness & Spa Center
01.2022 - Current
Restaurant Bar Manager
Bistro 135
01.2019 - Current
Restaurant Manager
Pasta’s Trattoria
03.2014 - 01.2019
Customer Service Representative
Comcast, Xfinity
08.2010 - 02.2014
No Degree - Business Administration
Las Positas College