Leonora Moore-Bland
Essex,MD
Summary
Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Making an immediate impact to the organization is the goal.
Overview
13
13
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE SUPPORT – VOLUNTEER COORDINATOR
Baltimore City Public Schools
Baltimore, MD
03.2020 - Current
- Greet parents, contractors & visitors
- Scan State Issued Driver License using Visitor Station CAASS platform
- Assist School Administration with daily student morning routines to include uniform & lateness protocols
- Assist with attendance for classes without teachers or substitutes
- Collaborate with school staff bringing onboard volunteers using BCPS PIE portal
- Assist Behavioral Specialists with small Administrative tasks
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
HEALTH & SAFETY COORDINATOR
Kennedy Services
Baltimore, MD
03.2020 - 01.2023
- Baltimore City Public Schools
- Manage BCPS school's asymptomatic testing program as well as support the school with health screenings, supervision of the wellness room, and other essential health & safety functions
- In partnership with principal, develop testing schedule to test all consenting students and staff weekly on assigned testing date
- Support school leaders in tracking COVID testing consent, Opted-out forms, and vaccine cards via Infinite Campus (BCPS portal)
- Manage receipt, distribution, sample collection of the various tests conducted weekly for 1200 students & 70 staff.
- Managing testing attendance tracker to hold all staff & students accountable for required testing
- Oversee self-administered COVID tests for all staff & students
- Assist schools in parent communication around testing program and COVID response when tests are positive
- Support principal & school leadership teams in implementing City
- Schools' Health & Safety SOP
- Close Contact Administration for Student Positive Cases w/school & parents
- Promoted available resources and connected individuals with services
- Supervised staff to coordinate needs assessments
- Adhered to social distancing protocols and wore mask or face shield
- Learned new skills and applied to daily tasks to improve efficiency and productivity., Standard - CPR/AED Adult/Child/Infant community service
- Conducted research to stay up-to-date on health trends and health-related issues.
- Maintained accurate and complete records to document program activities and outcomes.
- Established and maintained partnerships with community organizations to promote health education programs.
CENSUS FIELD REPRESENTATIVE
US Census Bureau
Baltimore, MD
08.2019 - 09.2020
- 10 day survey field period using US Census laptops
- Utilized caseloads of prospective clients to contact via phone and in person
- Participated in monthly census surveys
- Traveled up to 10 miles per day to visit customer locations.
- Managed time efficiently in order to complete all tasks within deadlines
- Paid attention to detail while completing assignments
- Proven ability to learn quickly and adapt to new situations
- Self-motivated, with strong sense of personal responsibility
WAREHOUSE ASSOCIATE
Amazon
Hanover, MD
04.2019 - 03.2020
- Pre-load delivery vans
- Prepare totes of packaged materials and deliver to assigned staging areas
- Front & Back Yard Marshall
- Staging Area Lane Monitor
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Worked safely around moving machinery
CONSULTING OFFICE ASSISTANT
No Place To Call Home
Essex, MD
10.2014 - 06.2019
- Maintained use of various applications, such as database management or word processing, Excel, Power Point
- Provided clerical support, addressing routine and special requirements
- Verified accuracy of business records by consistently updating customer information
- Interacted with customers by phone, email or in-person to provide information
- Developed correspondence letters, memos and emails
- Completed clerical tasks such as filing, copying and distributing mail
- Create, maintain, and enter information into databases or spreadsheets
- Office equipment, such as fax machines, copiers, phone systems, and use of headphones for a call center atmosphere
- Make copies of correspondence or other printed material
- Real Estate Investing, Virtual Interviewing for support staff to assist with seller cold calling, direct mail and skip tracing.
- Adaptable and proficient in learning new concepts quickly and efficiently
- Proven ability to learn quickly and adapt to new situations
HUMAN RESOURCE ASSISTANT
Sinai Lifebridge, The Aspen Group
Baltimore, MD
06.2014 - 10.2014
- Gather personnel records from other departments or employees
- Answer questions regarding examinations, eligibility, salaries, bene ts, and other pertinent information
- Information for personnel actions
- Maintain over 200 new hires and other candidates via Position
- Manager Healthcare applicant tracking, Lawson portal and Groupwise
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Answered and redirected incoming phone calls for office
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Answered and redirected incoming phone calls for office.
- Helped employees register for benefits programs using online portals.
- Responded to employee inquiries regarding benefits and other HR topics.
HEALTH BENEFITS CALL REPRESENTATIVE
Maximus
Baltimore, MD
03.2014 - 03.2014
- Call Center atmosphere, all inbound consumers calls
- Enroll and assist with enrollment in Medicaid, MCOs,
- QHPs/QDPs
- Educate consumers on the Maryland Health Connections website and Health Care Reform
- Maryland Certified in Health Insurance Exchange (HIX)
- Web chat option with customers that prefer options for communication
- Answered inbound customer service calls to assist with questions, concerns or problems
- Leveraged scripts and other resources to answer questions and direct to appropriate resources
- Escalated complex matters to management to request information or appropriate action to resolve.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
RECRUITING ASSISTANT
Connections Education/Pearson
Baltimore, MD
05.2013 - 10.2013
- Performs background check, education verification, and other pre-employment screenings as directed by Recruiter
- Updated candidate profiles using Ulipro, Connexus, Skill
- Print, mail, and email offer letters to new employees
- Follow-up with new employees to ensure all proper new hire paperwork has been submitted
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process
- Communicated with applicants across various stages of hiring process
- Handled verification of employment and other routine employee requests.
- Communicated with applicants across various stages of hiring process.
- Collaborated with HR leadership regarding candidate salary determinations.
SUBSTITUTE TEACHER
Baltimore County Public School
Baltimore, MD
01.2012 - 05.2013
- Perform instructional & classroom management processes for teachers who are absent
- Taking attendance, explaining homework, and maintaining classroom order
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Developed rules and set goals to maintain order in classroom
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
TALENT ACQUISITION SPECIALIST
Raytheon
Linthicum Heights, MD
08.2010 - 01.2012
- Managed Lotus Notes email and calendar features to individual calendars of 5-member Hiring Team and
- Conference room scheduling
- Organization and detail involved with contacting
- Security Cleared Cyber candidates to arrange interviews availability and confirmed interviews in a time sensitive manner
- Input candidate information in several stand-alone databases such as Raytheon Visitor Registration,
- Hire-Right, RCareers powered by Kenexas, Export/Import
- Compliance and Speed (Interface to Peoplesoft
- Recruiters and Scheduler for candidates with confirmed interview dates
- Recruiting and Phone screen applicants
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
Education
BACHELOR OF SCIENCE - MANAGEMENT SCIENCE
Coppin State University
Baltimore, MDASSOCIATE OF ARTS - BUSINESS ADMINISTRATION, Resource Management
Community College of Baltimore City
Baltimore, MDSkills
Program SupportMultitasking AbilitiesInterpersonal CommunicationCommunity OutreachEmployee & Customer RelationsMicrosoft Office Suite Basic ProgramsGoogle Workspace Basics
Tech-savvy
Filing
Inbound phone call handling
Schedule Management
Certification
2022-06 Standard - CPR/AED Adult/Child/Infant Community service
Additional Information
CHIEF JUDGE FOR THE 2022 GUBERNATORIAL ELECTION | Baltimore County Board of Elections, Baltimore, MD
Timeline
2022-06 Standard - CPR/AED Adult/Child/Infant Community service
06-2022
HEALTH & SAFETY COORDINATOR
Kennedy Services
03.2020 - 01.2023
ADMINISTRATIVE SUPPORT – VOLUNTEER COORDINATOR
Baltimore City Public Schools
03.2020 - Current
CENSUS FIELD REPRESENTATIVE
US Census Bureau
08.2019 - 09.2020
WAREHOUSE ASSOCIATE
Amazon
04.2019 - 03.2020
CONSULTING OFFICE ASSISTANT
No Place To Call Home
10.2014 - 06.2019
HUMAN RESOURCE ASSISTANT
Sinai Lifebridge, The Aspen Group
06.2014 - 10.2014
HEALTH BENEFITS CALL REPRESENTATIVE
Maximus
03.2014 - 03.2014
RECRUITING ASSISTANT
Connections Education/Pearson
05.2013 - 10.2013
SUBSTITUTE TEACHER
Baltimore County Public School
01.2012 - 05.2013
TALENT ACQUISITION SPECIALIST
Raytheon
08.2010 - 01.2012
BACHELOR OF SCIENCE - MANAGEMENT SCIENCE
Coppin State University
ASSOCIATE OF ARTS - BUSINESS ADMINISTRATION, Resource Management
Community College of Baltimore City