Summary
Overview
Work History
Education
Skills
Timeline
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Leonora Russell

Midwest City ,OK

Summary

Dynamic professional with expertise in patient communication and customer service. Proven track record in enhancing patient safety and satisfaction. Adept at problem resolution and maintaining confidentiality, supported by a Basic Life Support certification. Recognized for professionalism and ethics, contributing to efficient healthcare operations.

Overview

3
3
years of professional experience

Work History

Patient Transporter

Franciscan Health Lafayette East
Lafayette, IN
06.2024 - 01.2025
  • Assisted patients in safe transport to and from various departments within healthcare facility.
  • Followed established safety protocols while handling patient transfers and equipment.
  • Maintained cleanliness and organization of transport equipment and areas.
  • Communicated effectively with medical staff to ensure timely patient care delivery.

Hostess

Thomas Duncan Hall
Lafayette, IN
10.2023 - 06.2024
  • Greeted and seated guests, ensuring a welcoming and organized environment.
  • Managed reservation system, optimizing table turnover and enhancing guest experience.

Call Representative

Advance Call Center Technologies
Norman, OK
01.2023 - 08.2023
  • Managed high-volume inbound calls, ensuring prompt and efficient customer service.
  • Provided accurate information about products and services to enhance customer satisfaction.
  • Documented call outcomes and follow-up actions for continuous process improvement.

Barista

Starbucks
Oklahoma City, OK
12.2021 - 01.2023
  • Crafted high-quality beverages while adhering to standardized recipes and presentation guidelines.
  • Provided exceptional customer service, enhancing overall guest experience and satisfaction.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
  • Operated espresso machines and grinders proficiently, optimizing beverage quality and consistency.

Education

GED -

LARA
Lafayette, IN

Skills

  • Patient communication
  • Patient safety
  • Patient confidentiality
  • Customer service
  • Professionalism and ethics
  • Basic life support certification
  • Problem resolution

Timeline

Patient Transporter

Franciscan Health Lafayette East
06.2024 - 01.2025

Hostess

Thomas Duncan Hall
10.2023 - 06.2024

Call Representative

Advance Call Center Technologies
01.2023 - 08.2023

Barista

Starbucks
12.2021 - 01.2023

GED -

LARA