Leonora Tillman
Imperial Beach,CA
Summary
Proven Office Assistant with a track record of enhancing office efficiency and customer satisfaction at Skyline IT Services. Expert in filing and data archiving, coupled with exceptional multi-line phone proficiency. Implemented innovative digital record-keeping practices, achieving high data accuracy. Skilled in employee training, significantly improving team integration and performance.
Overview
13
13
years of professional experience
Work History
Office Assistant
Skyline It Services
07.2021 - 09.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
Office Assistant
Craft Labor Support Services, CLSS
01.2009 - 09.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Edited documents to keep company materials free of grammar errors.
Education
Some College Credits -
San Diego City College
San Diego, CAHigh School Diploma -
Mar Vista Senior High School
Imperial Beach, CA06.1990
Skills
Employee training and development
Timeline
Office Assistant
Skyline It Services
07.2021 - 09.2021
Office Assistant
Craft Labor Support Services, CLSS
01.2009 - 09.2021
Some College Credits -
San Diego City College
High School Diploma -
Mar Vista Senior High School
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