Leonora Yazzie
Port Angeles,WA
Summary
Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle across acquisition, retention and support. Work directly with cross-functional teams across product, marketing, finance and operations. Contribute to continuous process improvement to meet goals. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated customer service expertise, including competitive offerings, pricing and market positioning. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lead manager position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and meticulous Lead Manager with over 8 years of experience in customer service , Cashier, and Lead manager. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
9
9
years of professional experience
Work History
Lead Manager
Lower Elwha Food & Fuel
01.2023 - 12.2023
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Evaluated employee performance and coached and trained to improve weak areas.
- Streamlined operations to improve process efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set overall vision and provided team leadership.
- Mentored junior employees, fostering a positive learning environment that promoted personal growth and skill development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development, and budget allocations.
Correctional Officer
Clallam Bay Corrections Center
09.2022 - 01.2023
- Provided assistance and guidance to inmates regarding daily activities.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted security checks of inmates and living areas.
- Restrained inmates when disturbances required physical intervention.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Conducted routine and emergency head counts.
- Responded to emergency situations and de-escalated hostile confrontations.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Longhouse Market & Deli
11.2021 - 08.2022
- Processed refunds and exchanges in accordance with company policy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Greeted customers entering store and responded promptly to customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Lead Manager
Lower Elwha Food & Fuel
11.2014 - 09.2021
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Built a high-performance team culture through effective leadership techniques such as coaching, mentoring, and empowerment.
- Evaluated employee performance and coached and trained to improve weak areas.
- Streamlined operations to improve process efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Designed training programs for staff members, enhancing their skills and improving overall team capabilities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Reduced client churn rate by proactively addressing concerns and providing exceptional customer service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set overall vision and provided team leadership.
- Streamlined processes for improved efficiency, resulting in higher output and reduced costs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Optimized resource allocation by carefully monitoring project progress, making adjustments as needed to meet deadlines and budget constraints.
- Developed detailed plans based on broad guidance and direction.
- Mentored junior employees, fostering a positive learning environment that promoted personal growth and skill development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Developed strong relationships with clients to ensure their needs were met and projects were delivered on time.
- Evaluated employee performance regularly, offering constructive feedback and creating tailored development plans for continuous improvement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Measured team performance and reported metrics to leadership team members.
- Charged with staffing, performance management and reviews, coaching, mentoring, salary development, and budget allocations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Implemented change management strategies to facilitate the successful adoption of new technologies and processes within the organization.
- Identified areas of process inefficiency, recommending improvements that led to significant cost savings for the organization.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Port Angeles High School
Port Angeles, WA06.1997
Skills
- Documentation And Reporting
- Idea Development and Brainstorming
- Staff Development
- Team Leadership
- Decision-Making
- Shift Scheduling
- Training and Development
- Onboarding and Orientation
- Problem Resolution
- Staff Management
- Teamwork and Collaboration
- Hiring and Training
- Goal Setting
- Staff Training
- Task Delegation
- Work Planning and Prioritization
- Customer Service
- Good Judgment
- Team Development
- Mentoring and Coaching
- Employee Development
- Employee Coaching and Mentoring
- Verbal Communication
- Troubleshooting
- Multitasking
- Cultural Awareness
- Supervision and leadership
- Dependable and Responsible
- Basic Math
- Recordkeeping
- Flexible and Adaptable
- Customer Relationship Management
- Schedule Management
Timeline
Lead Manager
Lower Elwha Food & Fuel
01.2023 - 12.2023
Correctional Officer
Clallam Bay Corrections Center
09.2022 - 01.2023
Cashier
Longhouse Market & Deli
11.2021 - 08.2022
Lead Manager
Lower Elwha Food & Fuel
11.2014 - 09.2021
High School Diploma -
Port Angeles High School