LEONORE GOULET
Matunuck,Rhode Island
Summary
Dedicated professional with a proven track record of aligning practices with organizational goals. Expertise in managing high-pressure situations and adapting to evolving challenges to strengthen brand presence. Consistently delivers results through organized and efficient work habits.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SME of Programming
American Marketing Association Club
Tampa , Florida
04.2025 - Current
- Developed effective communication channels between internal departments at the SME.
- Assisted in developing strategic plans for long-term success of the company.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
News Writer
The Minaret
Tampa, Florida
11.2024 - 05.2025
- Prepared daily rundowns of upcoming stories for broadcast or publication.
- Developed story ideas and conducted interviews with sources.
- Conducted background research on current topics and issues related to news stories.
- Generated ideas for new features based on audience interests.
- Researched, gathered and reported on news stories.
HOST/SERVER
OAK BARREL TAVERN
Sudbury, MA
08.2021 - 08.2024
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Utilized great communication skills when taking orders from guests and relaying them to kitchen staff.
- Trained new employees on restaurant's best practices and responsibilities.
- Participated in ongoing training to enhance own job skills and knowledge.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Encouraged customers to make additional purchases and suggested relevant items.
Education
BACHELOR OF ARTS (B.A.) - Advertising/Public Relations
UNIVERSITY OF TAMPA
Tampa, FL, US05.2028
Skills
- Customer Service
- Team player mentality
- Adaptable to change
- Team Collaboration
- Effective Time Management
- Server Support
- Guest Engagement
- Research skills
- Innovative thinking
Certification
TIPS certification
References
References available upon request
Accomplishments
- Made the Deans list for the fall and spring semester of freshman year
- maintained a 3.75 GPA throughout both semesters
Timeline
SME of Programming
American Marketing Association Club
04.2025 - Current
News Writer
The Minaret
11.2024 - 05.2025
HOST/SERVER
OAK BARREL TAVERN
08.2021 - 08.2024
BACHELOR OF ARTS (B.A.) - Advertising/Public Relations
UNIVERSITY OF TAMPA
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