Leonson Rodriguez

• Complete daily balancing of general ledger accounts and expenses, while using internal and external financial reports and records.

• Assist in preparing monthly closings by creating journal entries and reconciling general ledger accounts and share accounts.

• Working with an internal auditor reviewing outage occurrences and outage reasons for branches, and Departments on outages or general ledger processes.

• Assist branch managers and leads on daily outages by researching accounts or shares in a timely and professional manner.

• Work and collaborate with external departments to improve processes with outage research, prevention and GL usage.

• Reconcile all corporate cards monthly by verifying all charges, and transactions are per policy and resolving any out-of- policy transactions.

• Soul Star Won in Q3 2024 by working with colleagues to resolve GL outages or answer any questions with a compassionate patient and understanding demeanor.

• Voted best customer associate in 2018
• Assisted in training and developing new associates as a designated mentor.
• Performed exceptionally well and composed when deescalating customer complaints and would also assist other departments and head cashiers in deescalating complaints in person and on the phone.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Increased customer satisfaction ratings 20% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.

• Worked on various projects that required accurate detail and exceptional organization

• Increased store project completion percentage by 30% by consistently meeting project deadlines on time or early.

• Increased sales by 10% in the first year as merchandiser.

• Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.

• Maximized potential for sales cycle success through effective promotion and product-display placement.

• Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.

• Taught sales staff to properly coordinate floor displays and counter displays to maximize promotional effectiveness.

• Collected, calculated and reported on expenditure and statistical data to inform senior management.

• Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and safety