Leonsya Williams

• Established and maintained productive relationships with key personnel in assigned customer accounts, creating detailed relationship matrixes for effective account management for industrial and professional clients in Nevada, Arizona, Massachusets and Pennsylvania
• Coordinated cross-functional collaboration across divisions to meet and exceed account performance objectives, incorporating recruitment support, service, and management resources.
• Actively engaged client contacts in Net Promoter Score (NPS) Process, consistently achieving high account scores aligned with industry standards.
• Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
• Led all new customer reviews and stakeholder introductions in collaboration with designated Recruitment Partners, ensuring seamless handoff to operations team.
• Drove cross-selling initiatives with recruitment and sales teams to maximize client utilization and increase revenue across service lines.
• Proactively shared thought leadership content and industry insights with relevant client contacts, focusing on account growth, additional service line potential, and new client referrals.
• Actively involved in volunteer company initiatives including: Woman of Wonder Employee Resource Group Co-Lead, DNA interview panelist, New Hire Ambassador, and Mentor

Client Experience Account Manager

March 2021 - April 2023

• Consistent engagement with clients for feedback on health of partnership, candidate quality and volume, and overall communication.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Managed, measured, tracked and resolved customer issues to achieve timely resolutions.
• On ClearlyRated Implementation team to automate NPS survey
• Doubled NPS Survey over Survey results with strategic plan in place for all Detractors and Passive client responders.

Recruiting Account Manager

December 2018 - March 2021

• Source and interview quality candidates for Temporary and Direct Hire Light Industrial roles
• Foster key relationships with hiring managers to earn additional business and grow accounts
• Consistently generate at least $25,000 per month in gross profit
• Promoted from On-site Manager at key account to Recruiting Account Manager within first 6 months of employment

On-Site Manager

August 2018 - December 2018

• Ensure client and internal stakeholders are kept up-to-date with timely communications and provide contingent worker program reporting and metrics
• Identify challenges and proactively offer possible solutions
• Responsible for developing tracking worksheets and basic reports through Excel tools. Manage shared G-Suite point system for communication with branches
• Build and maintain positive relationship with hiring managers by acting as their main point of contact for any questions they may have related to program, including general program or system support issues.
• Manage payroll by auditing timekeeping systems for upwards of 100 associates
• Recipient of Creativity Excellence Award

• Ensure professional and accurate communications with flight crew, Air Traffic Control, caterers, fuelers and ramp agents and oversee gate planning for aircrafts, post departure data entry, auditing aircraft appearance and preparing flight releases for departure.
• Communicate adverse weather conditions, Air Traffic Control issues, and manage aircraft gate assignments. ∙ Utilize Sabre to assist guests with flight check-in, boarding, booking reservations and changes
• Train, supervise, coach and mentor new hire classes with on the job training while implementing policies and procedures.
• Consistently upsell most upgrades onsite, driving increased sales and revenue gains resulting in winning company-wide Sales Competition
• Participate regularly in company volunteering events including, Heart Walk, Coastal Cleanup, Earth Day and reading to local elementary schools for Nevada Reading Week.