Le'Ontae Parker
Austin,TX
Summary
Service-focused employee bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. I'm Customer Service Oriented with 9 years of customer service experience, and 2 years background in management. Great communication skills. I am a well motivated business-oriented worker, who is always willing to learn company policies and procedures in order to enhance customer service, and always looking to learn new things to be able to grow from it Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
Work History
Prospect Airport Service
Passanger Assistance
05.2023 - Current
- Escorted handicapped passengers from terminal to aircraft.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
Meijer Grocery Store
Stocking & Receiving Produce
08.2021 - 11.2022
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Lifted, moved and organized large boxes of food to transport to and from storage.
- Kept records accurate and current by documenting movements in company system.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Retail Sales Associates- Supervisor
Finishline
08.2019 - 07.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Solicited customer feedback to identify and improve on areas of weakness.
- Managed inventory levels and replenished stock as needed to meet customer demand
- Operated point-of-sale systems accurately and efficiently to process transactions
- Contributed to visual merchandising efforts to enhance the store's presentation and appeal.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and resolved customer inquiries and complaints quickly.
Hausebeck Pickle Company
Warehouse Machine Opertator
01.2018 - 08.2019
- Used forklifts and pallet jacks to relocate products.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean and organized work environment, adhering strictly to health and safety regulations.
- Improved customer satisfaction, accurately fulfilling orders and managing returns.
- Boosted inventory accuracy, conducting frequent and detailed stock audits.
- Coordinated cross-functional teams during peak seasons to manage high volume orders effectively.
- Achieved targets for order processing, diligently working to meet daily quotas.
- Strengthened security measures, conducting regular checks and updating protocols.
- Reduced processing time for inbound shipments, meticulously organizing goods upon arrival.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
Team leader
Magnetti Marelli Factory
05.2017 - 12.2017
- Operated machinery to assemble and test headlights according to quality standards
- Collaborated with team members to streamline production processes, resulting in increased efficiency
- Conducted routine maintenance on equipment to ensure optimal performance
- Maintained a safe and organized work environment, adhering to all safety protocols and regulations.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Collected, arranged, and input information into database system.
- Assisted in recruitment to build team of top performers.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Mentored new sales associates to contribute to store's positive culture.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
RESTURANT CREW MEMBER/SUPERVISOR
Buffalo wild wings
08.2016 - 04.2017
- Prepared food items according to standardized recipes and adhered to food safety guidelines
- Maintained cleanliness and sanitation standards in food preparation and dining areas
- Provided friendly and efficient service to customers during peak hours, ensuring customer satisfaction
- Collaborated with team members to ensure smooth operations and timely service.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Set performance goals for individual team members and created reward systems and contests.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Supervised food presentation and plating to enhance visual appeal.
- Set and oversaw weekly and special event menu plans.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Controlled food costs and managed inventory.
Education
High School Diploma -
Columbia Central High School
Columbia, TN05.2017
Associate of Science - COMMUNITY
Delta Community
University Center, MI05.2019
Associate of Science - Kinesiology
Huston-Tillotson University
Austin, TX04.2021
Skills
- Cultural Sensitivity
- Flight schedule coordination
- TSA Collaboration
- Payment Processing
- Problem-Solving
- Data Entry
- Issue Resolution
- Team Leadership
- Task Prioritization
- Stock management
- Staff Training
- Strong Work Ethic
- Machinery Operation
- Attention to Detail
- Good Communication
- Heavy Lifting
- Equipment Operation
- Safety Compliance
- Forklift Operation
- Customer Service
- Time Management
- Teamwork and Cooperation
- Team Supervision
- Teamwork and Collaboration
- Decision-Making
- Computer Skills
- Problem Resolution
- Goal Setting
- Strategic Planning
Timeline
Prospect Airport Service
Passanger Assistance
05.2023 - Current
Meijer Grocery Store
Stocking & Receiving Produce
08.2021 - 11.2022
Retail Sales Associates- Supervisor
Finishline
08.2019 - 07.2021
Hausebeck Pickle Company
Warehouse Machine Opertator
01.2018 - 08.2019
Team leader
Magnetti Marelli Factory
05.2017 - 12.2017
RESTURANT CREW MEMBER/SUPERVISOR
Buffalo wild wings
08.2016 - 04.2017
High School Diploma -
Columbia Central High School
Associate of Science - COMMUNITY
Delta Community
Associate of Science - Kinesiology
Huston-Tillotson University
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