Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leonya Brown

St Louis,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Server

Flowers Foods
Saint Louis , MO
03.2025 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Took orders from customers accurately and in a timely manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Billing Clerk

Stange Law Firm
St Louis, MO
03.2023 - 08.2024
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Answered customer questions to maintain high satisfaction levels.

  • Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
  • Identified professional development opportunities and delivered comprehensive, standardized and hands-on training to new staff.
  • Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
  • Processed and sent invoices, adjustments and credit memos to customers.
  • Managed all payments processing, invoicing and collections tasks.

Front Desk Clerk

Cantina Laredo
St Louis, MO
05.2021 - 05.2023
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Made guest and group reservations, processing check-ins and check-outs for customers.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.

Front Desk Receptionist

Club Fitness missouri
St Louis, MO
03.2020 - 09.2021
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Explained policies and procedures to visitors.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Completed basic bookkeeping and document filing.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Front Desk Receptionist

Crescent Codominium
St Louis, MO
04.2019 - 06.2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Explained policies and procedures to visitors.
  • Completed basic bookkeeping and document filing.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Education

Associate of Arts - Fashion Merchandising

Stevens Institute of Business & Arts
St Louis, MO
03.2025

Skills

  • Organizational Skills
  • People Skills
  • Planning & Organizing
  • Problem Resolution
  • Good Work Ethic
  • Team Management
  • Relationship Building
  • Supervision & Leadership
  • Reliable & Trustworthy
  • Team Building
  • Flexible Schedule
  • Microsoft Office
  • Critical Thinking
  • Computer Skills
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Customer Service
  • Active Listening
  • Data Management
  • Inventory management
  • Billing software
  • Database updates
  • Invoicing prowess
  • Invoice processing
  • Documentation skills
  • Bill payment
  • Cash handling
  • Payroll processing
  • Networking and relationship building
  • Time management
  • Professionalism and integrity
  • HR policies and procedures
  • Data entry and reporting
  • Influencing and persuasion
  • Confidentiality and discretion
  • Benefits administration
  • HR software proficiency
  • Onboarding and orientation
  • HR metrics and analytics
  • Workforce planning

Timeline

Server

Flowers Foods
03.2025 - Current

Billing Clerk

Stange Law Firm
03.2023 - 08.2024

Front Desk Clerk

Cantina Laredo
05.2021 - 05.2023

Front Desk Receptionist

Club Fitness missouri
03.2020 - 09.2021

Front Desk Receptionist

Crescent Codominium
04.2019 - 06.2021

Associate of Arts - Fashion Merchandising

Stevens Institute of Business & Arts