Leonza Duncan
Memphis,TN
Summary
Dynamic and results-oriented professional with a proven track record at Flextronics, adept in machine operation and critical thinking. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking and communication skills. Achieved a significant efficiency improvement, showcasing a continuous improvement mindset and reliability.
Overview
16
16
years of professional experience
Work History
Palletizer Operator
Paire Farms
08.2024 - 09.2024
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Monitored inventory and notified management of deficiencies or shortages.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Final Test Engineer
Flextronics
08.2020 - 05.2024
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Was able to evaluate 20 units per hour
- Reviewed, evaluated, and identified requirements for testability.
Concessions Worker
Palace Cinema
01.2009 - 10.2020
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Monitored inventory and notified management of deficiencies or shortages.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
Education
Business Management -
National College of Business And Technology
Bartlett, TN04.2010
High School Diploma -
Millington Central High School
Millington, TN2006
Skills
- Continuous Improvement Mindset
- Critical Thinking Capacity
- Problem-solving capabilities
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Machine Operation
- Adaptability and Flexibility
- Self Motivation
- Professionalism
Timeline
Palletizer Operator
Paire Farms
08.2024 - 09.2024
Final Test Engineer
Flextronics
08.2020 - 05.2024
Concessions Worker
Palace Cinema
01.2009 - 10.2020
Business Management -
National College of Business And Technology
High School Diploma -
Millington Central High School
Similar Profiles
Andrii KrutiakAndrii Krutiak
Construction Worker at Homere Paire LLCConstruction Worker at Homere Paire LLC
Corey WilliamsCorey Williams
Assistant Store Manager at Royal Farms, Two FarmsAssistant Store Manager at Royal Farms, Two Farms
Charles KravilCharles Kravil
Delivery Driver at Magki Farms (formerly Seaburst Farms)Delivery Driver at Magki Farms (formerly Seaburst Farms)
Shelley HandShelley Hand
Vice President of Education & Training at Stafford Consulting Company, Inc.Vice President of Education & Training at Stafford Consulting Company, Inc.
Cyntrice GreenCyntrice Green
ADJUNCT PROFESSOR at Southwest Tennessee Community CollegeADJUNCT PROFESSOR at Southwest Tennessee Community College