Leonzo Arredondo
McAllen,TX
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of goals and achieving them. I'm motivated to learn, grow and excel in the company. Able to bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. A solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
FINANCE INTAKE SPECIALIST
ARTECH, LLC (UNIVERSITY OF PHONIX)
02.2024 - Current
- Review student applications to determine eligibility for registration.
- Provide intake and assessment of student's applications within required timelines.
- Complete application notes in detailed, yet succinct, finished format.
- Understanding Title IV federal student financial aid reporting.
- Utilizing varies applications to input, edit, calculate, manipulate numbers and data.
- Ability to work in fast-paced environment effectively while using multiple database software simultaneously.
- Completing 30 to 50 student applications daily.
- Processing credit cards.
- Perform all other duties as assigned.
- Assist training new employees.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
Customer Service Agent
Charter Spectrum
12.2021 - 01.2023
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies and labor.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using knowledge and resources to provide effective resolution.
- Documented problems and corrective actions to maintain records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved accounting, service and delivery concerns.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Maintenance Technician
Link Staffing
06.2014 - 08.2019
- Confirmed installations and implementations met project requirements by closely reviewing and studying blueprints.
- Cleaned and lubricated components to maintain optimal performance.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Reviewed blueprints and specifications to identify most effective ways to approach projects.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
- Checked for storm damage around property and contacted supervisor with findings
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Collaborated with team members to complete larger repair projects efficiently.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
Sales Associate
Stripes Convenience Store
08.2015 - 04.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Loss Prevention Officer
Primus Security Group
06.2012 - 05.2014
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events
- Patrolled store premises to detect and prevent shoplifting and security breaches
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Collaborated with management to develop comprehensive loss prevention training programs for staff members.
- Assisted in apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Actively participated in weekly management meetings, providing insight on current loss prevention issues and recommending solutions where appropriate.
- Implemented targeted strategies for reducing internal theft by closely monitoring employee behavior and transactions at all times.
- Evaluated new technologies for possible integration into existing loss prevention systems, staying informed on industry advancements and best practices.
Security Officer
Bolt Security
10.2009 - 08.2012
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring/patrolled buildings, grounds, work entry and exit points for all employees/visitors daily.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility.
- Identified violators and escorted departing personnel to guard against theft of property.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Created culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Responded effectively to emergencies or disturbances, prioritizing safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across team and adherence to established procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education
Some College (No Degree) - Business Administration
South Texas College
Mcallen, TXSkills
- Customer Service
- Good listening skills
- Conflict resolution
- Problem solving ability
- Critical Thinking
- Cultural Sensitivity
- Customer Account Management
- Outstanding communication skills
- Documenting and Programming Software
- Remote Collaboration Tools
- Intake Assessment
- Eligibility review
Affiliations
USA Football Coaches Association
Bret Cooper All American
Certification
- SBEC (TEC) - August 1998 (Lifetime)
Timeline
FINANCE INTAKE SPECIALIST
ARTECH, LLC (UNIVERSITY OF PHONIX)
02.2024 - Current
Customer Service Agent
Charter Spectrum
12.2021 - 01.2023
Sales Associate
Stripes Convenience Store
08.2015 - 04.2016
Maintenance Technician
Link Staffing
06.2014 - 08.2019
Loss Prevention Officer
Primus Security Group
06.2012 - 05.2014
Security Officer
Bolt Security
10.2009 - 08.2012
Some College (No Degree) - Business Administration
South Texas College
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