Leonzo Felix Francisco
Winston Salem,NC
Summary
Proactive Bilingual PACU Outpatient and Patient Transportation Specialist with diverse experience in healthcare, customer service, and sales. Enhanced patient recovery through post-operative care, efficient transportation, and bilingual communication. Strong skills in clinical judgment, project coordination, and professional communication, bringing innovative solutions and a service-oriented approach to new opportunities. Effectively works indepently or with a team to complete projects on schedule.
Overview
21
21
years of professional experience
Work History
PACU Outpatient Transportation
Atrium Medical Center
07.2024 - Current
- Enhanced patient recovery by consistently monitoring and assessing post-operative vital signs.
- Collaborated with anesthesia providers to ensure safe and effective management of patient pain during the post-operative period.
- Promoted a comfortable environment for patients, addressing concerns, and providing emotional support during post-operative recovery.
- Reduced complications through timely administration of medications and pain management strategies.
Patient Transportation
Atrium Medical Center
06.2023 - 07.2024
- Sharing best practices for safe and efficient patient transportation.
- Monitored and reported equipment maintenance needs promptly, ensuring the availability of well-functioning tools necessary for effective patient transportation services.
- Coordinated patient transportation arrangements as needed, maximizing opportunities for timely access to therapy services.
- Coordinated patient transportation services for appointments or procedures, minimizing delays and ensuring timely access to care.
- Fostered strong working relationships with team members across departments, resulting in improved communication and coordination of patient transportation activities.
Cashier/ Team Lead
Aramark Food Service
03.2011 - 06.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Place weekly produce orders, record and maintain waste logs, direct staff (14 crew members)
- Grill foods that require grilling, prepped various sauces
Package Handler
Fed Ex Ground
04.2009 - 05.2014
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Bilingual Customer Service Representative
Holiday Inn Express
03.2006 - 06.2007
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Met customer service objectives by providing superior customer service to [Language]-speaking customers.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
Machine Operator
Hanes Brand
02.2006 - 04.2007
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Record material use for the day.
Bilingual Sales Representative
Vector Marketing
01.2004 - 03.2005
- Boosted sales by effectively communicating product benefits and features to potential customers in both English and Spanish languages.
- Collaborated with team members to develop effective sales strategies, leading to increased sales performance across the board.
- Conducted product demonstrations for potential clients, showcasing the unique selling points of each item in a persuasive manner.
- Generated new leads through targeted cold calling, increasing the client base for the company.
- Sold kitchen cutlery products to customer
- Conducted regular follow-ups with existing customers to ensure satisfaction and identify potential upselling opportunities.
Education
High School Diploma -
Robert B. Glenn High School
Kernersville, NC06.2004
Skills
- Bilingual
- Critical Thinker
- Project Coordination
- Clinical judgment
- Professional Communication
- Strong interpersonal skills
- Innovative
- Records Management
- Service Orientation
Languages
Spanish
Native or Bilingual
Timeline
PACU Outpatient Transportation
Atrium Medical Center
07.2024 - Current
Patient Transportation
Atrium Medical Center
06.2023 - 07.2024
Cashier/ Team Lead
Aramark Food Service
03.2011 - 06.2023
Package Handler
Fed Ex Ground
04.2009 - 05.2014
Bilingual Customer Service Representative
Holiday Inn Express
03.2006 - 06.2007
Machine Operator
Hanes Brand
02.2006 - 04.2007
Bilingual Sales Representative
Vector Marketing
01.2004 - 03.2005
High School Diploma -
Robert B. Glenn High School
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