Leopoldo Cereceres
El Paso
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
Work History
Regional Manager
Mister Car Wash
09.2015 - Current
- Promote leadership excellence within the region.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Collaborated with cross-functional teams to streamline communication and operational processes.
- Aided in the preparation of quarterly reports analyzing regional performance metrics and outcomes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Established and maintained operational standards for 7-10 locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- In charge of membership growth within the region.
General Manager
Mister Car Wash
01.2012 - 09.2015
- Established training programs, fostering leadership skills among department managers.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Hiring, Training, & Developement
- Financial performance of location
- Membership growth of location
New Car Manager
Vivia Ford
04.2008 - 05.2011
- Responsible of desking & closing car negotiations.
- Building relationships with banking & financial institutions.
- Training entry level sales consultants.
- Driving financial performance.
- Appraising used cars.
- Negotiating with other dealerships for dealer trades.
General Manager
Vintage Car Wash
05.1996 - 03.2006
- Hiring
- Location financial performance
- Maintaining the location mechanically
- Training & development of new employees
- Insuring the cleaning of vehicles to company standards.
Skills
- Operations management
- Professional development
- Organizational strategy development
- Team leadership
- Performance management
- Project management
- Personnel management
- Business development and planning
- Regional planning
- Team development
- Decision-making
- Staff recruiting
- Recruiting and hiring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Manager
Mister Car Wash
09.2015 - Current
General Manager
Mister Car Wash
01.2012 - 09.2015
New Car Manager
Vivia Ford
04.2008 - 05.2011
General Manager
Vintage Car Wash
05.1996 - 03.2006
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