Leopoldo Diaz
Oxnard,USA
Summary
Experienced professional with over 25 years of expertise in SAP systems, customer service, order fulfillment, and logistics. Results-driven approach to drive success. Proficient in inventory control, shipping and receiving, sales reporting, and forecasting. Skilled at utilizing Tableau and Microsoft applications for data analysis, process optimization, and business intelligence. Strong communication skills and exceptional organizational abilities. Consistently delivers dependable results in all aspects of work. Recognized problem-solving skills and adaptability for ensuring smooth operations and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Customer Service Representative/Order Fulfillment Specialist
Karl Storz Imaging
07.2008 - 11.2024
- Schedule inbound and outbound shipments to meet customer demands
- Complete freight bills and coordinate carrier communications
- Recommend transportation, routing, and carrier selection strategies
- Ensure timely order fulfillment and logistics operations
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Logistics Representative
Karl Storz Imaging
06.2004 - 04.2007
- Managed material handling, processing, and shipping documentation
- Coordinated logistics processes to ensure efficient workflow and on-time deliveries
- Resolved customer issues promptly, improving overall client satisfaction scores as a result.
- Maintained safety standards throughout all aspects of logistics operations, minimizing risks associated with handling hazardous materials or working in high-risk environments.
- Negotiated freight rates to ensure competitive pricing while maintaining service quality.
- Optimized inventory management for better order fulfillment and reduced stockouts.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipments and tracked progress to facilitate timely delivery.
Inventory Control Coordinator
Karl Storz Imaging
05.2001 - 06.2003
- Inventory Control Coordinator
- Routing Merchandise
- Preparing Product for Shows
- Monitoring Transactions and Product
- Maintained detailed records of all transactions, ensuring data accuracy for financial reporting purposes.
- Streamlined warehouse operations for increased efficiency through effective coordination with team members.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Managed high volume of inbound and outbound shipments, prioritizing time-sensitive deliveries.
- Resolved inventory discrepancies by investigating variances and working closely with other departments for accurate recordkeeping.
Distribution Control Clerk
Karl Storz Imaging
03.2000 - 05.2001
- Supply co-workers with parts
- Receiving parts
- Process transactions
- Organize merchandise
- Inventory Cycle Counts
Education
GRADUATE - NetPrep, Networking
Oxnard High School
Oxnard, CA01.2001
Skills
- Experienced in SAP Implementation
- Logistics Management
- Shipping & Receiving
- Forecasting and Inventory Planning
- Data Analysis & Reporting (Tableau, Excel)
- Effective Communication Skills
- Experience with ERP/MRP and Microsoft Tools
- Customer service
- Punctual and dependable
- Multitasking
- Problem-solving abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Freight forwarding
- Carrier negotiation
- Distribution planning
- Invoicing and shipping documentation
- Shipping and receiving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Order Fulfillment Specialist
Karl Storz Imaging
07.2008 - 11.2024
Logistics Representative
Karl Storz Imaging
06.2004 - 04.2007
Inventory Control Coordinator
Karl Storz Imaging
05.2001 - 06.2003
Distribution Control Clerk
Karl Storz Imaging
03.2000 - 05.2001
GRADUATE - NetPrep, Networking
Oxnard High School
Similar Profiles
Mishael FisherMishael Fisher
Onsite Endoscopic Specialist at Karl Storz EndoscopyOnsite Endoscopic Specialist at Karl Storz Endoscopy
Kristofer UgarteKristofer Ugarte
CNC Maintenance Technician at KARL STORZ Endoscopy - AmericaCNC Maintenance Technician at KARL STORZ Endoscopy - America
David ManoharanDavid Manoharan
Account Manager at KARL STORZ Veterinary Endoscopy-America Inc.Account Manager at KARL STORZ Veterinary Endoscopy-America Inc.