Summary
Overview
Work History
Skills
Timeline
Generic

LEOPOLDO GIL LAMADRID

Calexico,CA

Summary

Dependable employee with excellent work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining a positive, customer-focused store environment.

Overview

27
27
years of professional experience

Work History

Stock Associate

Walmart
09.2018 - Current


  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintain calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assist customers by finding items quickly to boost store satisfaction rates.
  • Manage inventory storage in clean and organized fashion.
  • Greet customers and directed to requested products.
  • Stock merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions and provided detailed product information.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintain effective team member communication.
  • Perform light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Perform inventory control, such as counting and stocking merchandise.
  • Unload, sort and stock merchandise according to store layout and product placement.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Manage timely and effective replacement of damaged or missing products.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Update merchandise pricing to match new values and special promotional rates.
  • Fill shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Recorded daily activities for inventory control.
  • Followed orders precisely for correct items, sizes and quantities.



Deli Department Manager

Walmart
01.2005 - 09.2018
  • Responsible for the planning, implementation, and supervision of menus in accordance with company policy and USDA preparation standards
  • Responsible for the cleanliness and sanitation of large production kitchens and food distribution areas
  • Responsible for the implementation and management of company's Point-of-Sale and meal serving areas
  • Responsible for the bidding and procurement of dry foods, dairy items, and paper goods for the effective and efficient preparation and serving of meals
  • Prepared and projects monthly, quarterly, and yearly budget revenues versus expenditure sales reports
  • Regularly assist kitchen staff with preparing and cooking the large quantities of food to meet the sales quota required by the store manager
  • Responsible for the yearly evaluation of assigned personnel, and implementation of program improvement plans for underperforming employees
  • Responsible for the overall training and development of assigned employees to ensure they maintain ServSafe food handler's cards
  • Responsible for preparing necessary documentation to ensure program audits and health department requirements
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.

Restaurant Manager

Dudleys
01.2003 - 01.2005
  • Championed 100% guest satisfaction by providing excellent dining experience
  • Handled food ordering in large quantities to keep restaurant operating smoothly Trained workers in every position, including food preparation, money handling and cleaning roles
  • Assigned tasks and oversaw employees to ensure compliance with food safety procedures and quality control guidelines
  • Efficiently resolved problems or concerns to satisfaction of all involved parties
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Scheduled and directed staff in daily work assignments to maximize productivity.

Restaurant Manager

Chile Verde
01.2000 - 01.2003
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Ensured all items were in stock by ordering in large quantities in advance Mentored front of house personnel on company policies customer service techniques and professional communication
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules
  • Trained workers in every position, including food preparation, money handling and cleaning roles.

Assistant Manager

Papa John's Pizza
06.1997 - 01.2000
  • Cultivated customer loyalty by training team members in industry-leading service standards
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
  • Evaluated employee performance and developed improvement plans
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
  • Produced monthly sales and performance reports, supporting operational planning and strategic decision making
  • Assisted staff with preparing the food orders, especially with large quantity orders
  • Enforced company policies and procedures to strengthen operational standards
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
  • Collaborated with store manager to develop strategies for achieving sales and profit goals
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Skills

  • Product restocking
  • Safety processes and procedures
  • Customer Relationships
  • Merchandise Stocking
  • Sales Support

Timeline

Stock Associate

Walmart
09.2018 - Current

Deli Department Manager

Walmart
01.2005 - 09.2018

Restaurant Manager

Dudleys
01.2003 - 01.2005

Restaurant Manager

Chile Verde
01.2000 - 01.2003

Assistant Manager

Papa John's Pizza
06.1997 - 01.2000

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LEOPOLDO GIL LAMADRID