Leopoldo Rivera
Inglewood,CA
Summary
Results-driven Account Manager with expertise in client relationship management, project coordination, and contract negotiation. Committed to delivering tailored solutions that enhance customer satisfaction and drive retention. Dedicated professional with expertise in client relationship management, project coordination, and team collaboration. Proven ability to enhance customer satisfaction and optimize operational efficiency.
Overview
9
9
years of professional experience
Work History
Hill crest Country Club
HSS Hospitality Solutions
Los Angeles, California
09.2025 - Current
- Cleaned residential spaces using appropriate cleaning supplies and equipment.
- Maintained cleanliness in guest rooms and public areas daily.
- Collaborated with team members to ensure timely room turnovers.
- Restocked supplies in bathrooms and kitchens as needed.
- Reported maintenance issues to management for prompt resolution.
- Followed safety protocols for handling cleaning chemicals and tools.
- Assisted in training new staff on cleaning procedures and standards.
- Organized storage areas for optimal accessibility and efficiency.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Warehouse Assistant
Ascoluor
Compton, California
09.2024 - 09.2025
- Managed inventory levels to ensure efficient warehouse operations.
- Organized products for optimal storage and retrieval efficiency.
- Assisted in loading and unloading shipments accurately.
- Maintained a clean and safe work environment daily.
- Collaborated with team members to streamline processes effectively.
- Conducted regular stock counts to verify inventory accuracy.
- Trained new staff on warehouse procedures and safety protocols.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Inspected and moved products to designated areas in warehouse.
- Organized warehouse racks to ensure efficient storage of goods.
- Lifted materials of varied weights on regular basis.
- Used pallet jacks to move items to and from warehouse locations.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Used hand pallet truck to transport heavy material within the facility.
- Organized materials on pallets according to size, weight, and type of item.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Assembled cartons, crates, and containers to prepare for shipping.
- Received and processed incoming orders, ensuring accuracy of information.
- Followed safety guidelines while operating machinery in the facility.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Conducted timely and accurate inventory counts to maintain current supply records and facilitate smooth ordering.
- Marked and labeled containers with accurate shipping information to prevent delays.
Marriott Long Beach
Marriott International, Inc.
Long Beach , CA
02.2023 - 07.2024
- Supervised daily housekeeping operations, ensuring cleanliness and organization throughout facilities.
- Managed inventory of cleaning supplies, coordinating timely reorders as needed.
- Conducted inspections to uphold quality standards and address any deficiencies promptly.
- Implemented safety protocols to maintain a secure and healthy work environment.
- Collaborated with management to enhance housekeeping policies and procedures effectively.
- Resolved team conflicts, fostering a positive working atmosphere among staff members.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Responded promptly to maintenance requests from guests or staff members.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
Account Manager
Contract Services Group
Brea, CA
11.2022 - 02.2023
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables across multiple teams.
- Developed tailored solutions to meet client-specific needs and requirements.
- Conducted regular meetings to assess project progress and address concerns.
- Facilitated communication between clients and internal teams for seamless collaboration.
- Trained new team members on account management processes and best practices.
- Resolved client issues promptly to maintain high service standards.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Negotiated contracts with clients to maximize profitability.
Westin Anaheim
Wincome Hospitaly
Anaheim , CA
08.2020 - 11.2022
- Supervised daily housekeeping operations and maintained high cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Managed inventory of cleaning supplies and coordinated reordering processes efficiently.
- Scheduled staff shifts to optimize coverage during peak operational hours.
- Resolved guest complaints related to housekeeping services promptly and professionally.
- Collaborated with maintenance team to address facility issues affecting cleanliness standards.
- Implemented training programs to improve staff performance and service quality consistently.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
Wéstin Long Beach
Highgate Hotels
Long Beach , CA
08.2016 - 03.2020
- Cleaned and sanitized guest rooms following hotel standards and protocols.
- Replenished bathroom supplies and linens to ensure guest comfort.
- Reported maintenance issues to management for prompt resolution.
- Organized cleaning carts with necessary supplies for efficient room preparation.
- Responded to guest requests promptly and courteously to enhance satisfaction.
- Collaborated with housekeeping team to maintain high cleanliness standards across the hotel.
- Stocked cart with supplies for the day's work according to established par levels.
- Responded to guest queries and requests promptly in a professional manner.
- Supplied guests with requested items such as extra pillows, blankets, towels and toiletries.
Education
High School Diploma -
Morningside High School
Inglewood, CA07-2005
Some College (No Degree) - Architectural Drafting
LATTC Collage
Los Angeles, CASkills
- Client relationship management
- Project management
- Tailored solutions development
- Contract negotiation
- Cross-team collaboration
- Customer service
- Cleaning procedures
- Inventory management
- Project coordination
- Safety compliance
- Quality inspection
- Team collaboration
- Staff training
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Organizational skills
- Excellent communication
- Google drive
- Problem-solving
- Organization
- FLUENT IN [LANGUAGE]
- Active listening
- Analytical thinking
- Team building
- Multitasking
- Collaboration
- Microsoft Word
- Social perceptiveness
- Task prioritization
- Cultural awareness
- Multitasking Abilities
- Flexible and adaptable
- PPE use
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Affiliations
Music, swimming, travel, food lover, perfume lover, walk,
Timeline
Hill crest Country Club
HSS Hospitality Solutions
09.2025 - Current
Warehouse Assistant
Ascoluor
09.2024 - 09.2025
Marriott Long Beach
Marriott International, Inc.
02.2023 - 07.2024
Account Manager
Contract Services Group
11.2022 - 02.2023
Westin Anaheim
Wincome Hospitaly
08.2020 - 11.2022
Wéstin Long Beach
Highgate Hotels
08.2016 - 03.2020
High School Diploma -
Morningside High School
Some College (No Degree) - Architectural Drafting
LATTC Collage