LEOPOLDO ROQUE
Garland,TX
Summary
Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
11
11
years of professional experience
Work History
Machine Operator
Clark Dietrich Building Systems
Dallas, MI
07.2019 - Current
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Assembled products according to changing daily work orders and specific customer needs.
- Adjusted machines to increase productivity for runs.
- Replenished materials and supplies as needed to maintain production.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Operated machining equipment safely with team of operators.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Inspected products and machines to maintain quality and efficiency.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Maintained equipment performance by lubricating and cleaning components.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Kept detailed production records and identified hold-ups.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Performed general equipment maintenance and repair to minimize downtime.
- Maintained organized work area by cleaning and removing hazards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Made sure that products were produced on time and are of good quality.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Met production targets and tight deadlines by collaborating closely with team members.
- Inspected finished products for quality and adherence to customer specifications.
New Car Sales Administrative Assistant
Classic Bmw
Plano, TX
06.2012 - 06.2019
- Proficient at all aspects of fixed operations from initial assignment of car wash, service valet to inventory specialist
- Successfully executed management’s business plans and goals for each assignment adding to department growth
- Developed effective customer relationships and loyalty
- Consistently achieved highest percentile satisfaction ratings from performance surveys filled out by customer
- Maintained customer base by deploying strong relationship marketing techniques and outstanding customer service to drive recurring business
- Team member that executed initial start of successful Fast Lane Service department by streamlining operations through efficient repair order procedures, development of good communication skills with technicians, and adding value to customer service
- Started BMW Genius program at Classic BMW
- Perform full walk-through instruction on all technology features and benefits for customers before and after sale process.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and implemented new efficient work flow and communication plan to streamline operations between head of departments.
Education
BBA - Finance
06.2027
Skills
- Meeting strategic goals and objectives set by management to better departmental function
- Building collaborative, trusting relationships with clients and co-workers
- Advanced technical knowledge of automotive systems
- Expanded vocabulary and speaking skills for efficient and informative client updates
- Adapting to change in business, markets and competition
- Strong work ethic and client retention success
- Technical Proficiencies
- Multitasking and Time Management
- Customer Support Needs Assessment
- Performance Management
- Quality Inspections
- Issue Response and Resolution
Languages
Spanish
Native or Bilingual
Timeline
Machine Operator - Clark Dietrich Building Systems
07.2019 - Current
New Car Sales Administrative Assistant - Classic Bmw
06.2012 - 06.2019
RICHLAND COLLGE - BBA, Finance
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