Leopoldo Aurelio Santos Bautista
Hollister,CA
Summary
Dynamic professional with extensive experience as an IHSS Care Provider, excelling in personal care and emotional support. Proven ability to enhance client well-being through compassionate communication and effective medication administration. Recognized for developing trusting relationships and maintaining a safe environment, ensuring optimal care for clients during challenging times.
Overview
19
19
years of professional experience
Work History
IHSS Care Provider
IHSS Adult Services Program
Hollister, CA
03.2025 - 05.2025
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Provided personal care and companionship to elderly clients in their homes.
- Engaged in conversation with clients to provide emotional support and mental stimulation.
- Provided emotional comfort during difficult times for families dealing with end-of-life issues.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
- Developed trusting relationships with clients through active listening skills and compassionate understanding of individual needs.
- Provided assistance with mobility issues by helping patients walk or transfer from one position to another safely.
- Assisted patients with daily personal hygiene.
- Reported concerns to nurse supervisor to promote optimal care.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Supported bathing, dressing and personal care needs.
- Followed care plan and directions to administer medications.
Store Manager
Retro Paradise
Santa Cruz, CA
06.2006 - 12.2022
- Developed and maintained store policies and procedures.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Resolved customer complaints in a professional manner.
- Worked closely with vendors to negotiate contracts for goods or services.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coordinated special events such as promotions or seasonal displays.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored employee performance and provided feedback on a regular basis.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Organized merchandise displays according to seasonal promotions or special events.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Organized new stock for floor placement.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated and maintained store signage and displays.
Education
High School Diploma -
Colegio De Bachilleres De Oaxaca
Oaxaca, Mexico06-1987
Skills
- Personal care and mobility assistance
- Medication administration
- Household management
- Emotional support
- Client communication
- Compassionate care
- Problem solving
- Safety awareness
Languages
Spanish
Professional
References
References available upon request.
Timeline
IHSS Care Provider
IHSS Adult Services Program
03.2025 - 05.2025
Store Manager
Retro Paradise
06.2006 - 12.2022
High School Diploma -
Colegio De Bachilleres De Oaxaca
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