Leora Garcia

My job duties first and foremost of course is Customer Service. I'm a daily Meat Wrapper which I wrap the meat and I put it out. I also do the Service Case in helping people out with whatever they need as in if they need a certain pound of ground beef or T- bones, etc. I also know how to stock the Market Deli and or finesse the market if needed.

• Greeted customers and responded to inquiries in a timely manner.
• Assisted customers with order placement, returns, exchanges, and refunds.
• Answered phone calls and directed them to appropriate personnel.
• Adhered to all safety regulations in the store environment.
• Created displays for merchandise according to company guidelines and standards.
• Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
• Maintained cleanliness of store area including windows, floors, counters.
• Established positive relationships with customers through effective communication techniques.
• Consistently met daily performance goals set by management team members.
• Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
• Educated customers on product features and benefits to ensure they had an excellent shopping experience.
• Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
• Answered questions and resolved concerns for customer support.
• Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
• Participated in training sessions designed to improve overall job performance.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.

I was at this time a daily manager I also did customer service, took orders, attended to customer orders. Worked on the cash register. Counted everyone's tills daily from opening to closing hours. Closed and cleaned the restaurant.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Planned and completed group projects, working smoothly with others.
• Assisted with customer requests and answered questions to improve satisfaction.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Collaborated with others to discuss new opportunities.
• Recognized by management for providing exceptional customer service.
• Delivered products to customer locations on time.