Leora Jackson
Louisville,KY
Summary
I am personable, well spoken and engaging. Possessing the social skills to inspire fellow staff to perform their best. Detail oriented and very experienced in customer service as well as the restaurant industry. A multitasker with a track record of offering great service along with customer satisfaction. Regularly exceeds goals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Medical Screening Receptionist Technician
CSL Behring, Corporate Communications
Indianapolis, IN
06.2022 - 04.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Reported suspicious individuals to supervisor.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Adhered to all safety policies and procedures while working in the lab environment.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Estimated cost of labor and materials for projects and communicated value to clients.
Donor Floor Technician
Octapharma Plasma
12.2021 - 02.2022
- My responsibilities were to follow SOP’s for setting the equipment up for a effective and safe donation
- I then safely removed donor from equipment when the donation was complete
- I also monitored all equipment while donation in process, making sure of donor safety
- I stocked carts and called donors to beds when it was their time to donate
- I calibrated machines upon opening and cleaned and properly shut down upon closing.
Customer Service
Loews Home Improvement
03.2021 - 11.2021
- Taking incoming calls for orders and processing returns and complaints
Assistant Manager
Dollar General
09.2020 - 11.2020
- My responsibilities were to keep the bank straight at the end of shifts
- Greet guests in a timely manner
- Sign for deliveries from vendors
- Stock shelves with products from vendors
- Check out customers with purchases
- Keep watchful eye on guests for security breaches.
Server
Frisch’s Restaurant
01.2020 - 08.2020
- Greet guests and assist them with order selection by promoting menu items and specials
- Respond to meal and beverage inquiries as well as any questions related to food preparation or service
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Frequently follow-up with guests and promptly fulfill additional requests
- Consistently assist colleagues during rush periods to promote teamwork and maintain providing exceptional service
- Collect payments and balance transactions with receipts while keeping restaurant tidy, sanitized, stocked and orderly for a pleasant dining experience.
Customer care rep
finish line
06.2019 - 12.2019
- Allocated inbound calls from customers with order inquiries or shipment concerns
- Performed as a solutions specialist for unsatisfied or irate customers to avoid escalations
- Increased morale by implementing multiple changes to service to accommodate displease customers
- Effectively communicated & educated new customers on product availability and seasonal promotions
- Thrived in a fast-paced call center environment among those receiving the highest accolades on the service team.
Program Specialist
Randstad Staffing/Covance
02.2019 - 05.2019
- Served as our customer’s primary point of contact to facilitate reimbursement support
- Responded to inbound and placed outbound calls for clients participating in assistance programs
- Worked directly with medical insurance companies to determine program eligibility
- Request medical products & supplies from multiple partner distributers to ship to patients in need
- Educated customers on products, coverage options if applicable and qualifications while following HIPAA and state mandated regulations or guidelines.
Customer Service
Citizens energy group
02.2016 - 06.2018
- Received, researched, analyzed, and answered telephone inquiries concerning functions related to gas, water or sewer utilities using Customer Information System (CIS) and accompanying software
- Communicated effectively and developed rapport with customers while using active listening skills to efficiently assist & provide immediate solutions to inquiries
- Explained billing statements, budget enrollments, deposit calculations, account adjustments, consumption information and payment arrangement guidelines
- Evaluated customers’ existing and potential needs to make recommendations best fitting for the individual
- Gathered and processed documents required for the completion of various service requests and independently distributed incoming or outgoing mail documents.
Administrative Assistant
Moore & Associates
06.2004 - 12.2015
- Liaison between the real estate agent and the client, ensuring all clients closing packets were complete
- Completed processing for closing while establishing effective communication between the two parties
- Reviewed and processed all documents for accuracy prior to submission and property closing
- Evaluated customers’ existing and potential needs to make recommendations best fitting for the individual.
Education
High school diploma -
Lawrence North High School
06.1986
Skills
- Expert Level Customer Service- 10 years
- Proficient with Microsoft office
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Determined and energetic
- Organization skills
- PC proficient
- Correspondence Management
References
References are available upon request.
Timeline
Medical Screening Receptionist Technician
CSL Behring, Corporate Communications
06.2022 - 04.2024
Donor Floor Technician
Octapharma Plasma
12.2021 - 02.2022
Customer Service
Loews Home Improvement
03.2021 - 11.2021
Assistant Manager
Dollar General
09.2020 - 11.2020
Server
Frisch’s Restaurant
01.2020 - 08.2020
Customer care rep
finish line
06.2019 - 12.2019
Program Specialist
Randstad Staffing/Covance
02.2019 - 05.2019
Customer Service
Citizens energy group
02.2016 - 06.2018
Administrative Assistant
Moore & Associates
06.2004 - 12.2015
High school diploma -
Lawrence North High School