Leora Thompson
Sierra Vista,AZ
Summary
Driven professional with a proven track record in customer service and health and safety compliance, demonstrated during roles at Go 2 Girls and the United States Army. Excelled in creating sanitary environments and delivering emergency medical support, enhancing client satisfaction and operational effectiveness. Skilled in relationship building and complex problem-solving, ensuring high-quality outcomes in fast-paced settings.
Overview
14
14
years of professional experience
Work History
House Cleaner
Go 2 Girls
09.2023 - 05.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
Front Desk Receptionist
Vicenza Army Medical Clinic
01.2017 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Managed TBI clinic through patient scheduling, appointment reminders, and coordination with nurse case manager.
Combat Medic (68W)
United States Army
06.2010 - 03.2015
- Assisted in the development and execution of realistic training scenarios simulating battlefield injuries, honing both individual proficiencies and collective teamwork capabilities within the unit.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Contributed to the overall health of unit members through conducting routine medical evaluations, immunizations, and preventive healthcare measures.
- Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
- Completed patient care reports and checklists of daily duties per established military practices, guidelines, and regulations.
- Recognized and treated medical conditions with proven techniques, equipment, and knowledge of medical and military protocols.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
- Supported military operations as an integral member of a highly skilled combat team, showcasing professionalism under pressure while prioritizing casualty care amidst hostile conditions.
- Promoted safety awareness among fellow soldiers by conducting injury prevention briefings before field exercises or deployments.
- Cultivated a supportive learning environment for junior medics through active mentorship and constructive feedback, fostering professional growth within the team.
- Conducted comprehensive training sessions to non-medical personnel on essential first aid skills and emergency response techniques.
- Expedited casualty evacuations by effectively utilizing available transportation assets such as helicopters or ground vehicles for swift transportation of patients to definitive care.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Reduced recovery time for injured personnel by administering appropriate treatments and coordinating evacuation procedures.
- Continuously updated clinical skills and knowledge base by attending relevant military courses, seminars, and workshops, ensuring the delivery of best-practice care at all times.
- Maintained operational readiness with thorough inventory management of medical supplies and equipment.
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
- Delivered emergency medical treatment at point of wounding on combat battlefields.
- Coordinated with higher echelons to ensure accurate reporting of casualties, facilitating efficient resource allocation during operational planning processes.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Managed immunization clinic by keeping inventory, and directing junior medics to correct dosage and route.
Education
Graduated -
Pasquotank County High School
Elizabeth City, NC06.2002
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Health and safety compliance
- Teamwork
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Complex Problem-Solving
- Exceptional communicator
- Guest Relations
- Multitasking and Prioritizing
- Guest Service and Support
- Relationship Building
- Professional and Courteous
- Team Support and Collaboration
Timeline
House Cleaner
Go 2 Girls
09.2023 - 05.2024
Front Desk Receptionist
Vicenza Army Medical Clinic
01.2017 - 01.2019
Combat Medic (68W)
United States Army
06.2010 - 03.2015
Graduated -
Pasquotank County High School
Similar Profiles
Barbara RiddleBarbara Riddle
Cleaning Crew Member at Go 2 GirlsCleaning Crew Member at Go 2 Girls
Tyler Joshua SittsTyler Joshua Sitts
Crew Member at 2 Girls and a Guy Lawn Care ServiceCrew Member at 2 Girls and a Guy Lawn Care Service
Katy StarrettKaty Starrett
Sole Proprietor at 2 Girls 1 Brush Painting ServicesSole Proprietor at 2 Girls 1 Brush Painting Services