Summary
Overview
Work History
Education
Skills
Clearance
Certification
Education Certifications
Timeline
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Leo Roel Manalansan

Menifee,California

Summary

Detail-oriented IT Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Specialist

Freedom Staffing
07.2024 - Current
  • Servicing as a Help Desk Tier 2 and 3 support specialist for the Department of Defense (DoD)
  • Troubleshooting and resolving complex technical issues related to computer systems, networks, and security
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Maintaining and improving the overall performance and efficiency of IT systems and processes
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.

Logistics Manager

United States Air Force
08.2017 - 08.2024
  • Directed shipping and receiving of wide range of products daily.
  • Negotiated transportation and logistics contracts to reduce shipping costs.
  • Selected, trained and developed 25 logistics personnel to achieve high-performing teams.

IT/Cybersecurity Intern

MyComputerCareer
02.2024 - 05.2024
  • Encrypted data and erected firewalls to protect confidential information.
  • Performed risk analyses to identify appropriate security countermeasures.
  • Conducted security audits to identify vulnerabilities.
  • Developed plans to safeguard computer files against modification, destruction, or disclosure.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Recommend improvements in security systems and procedures.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

IT Asset Management

United States Air Force
06.2021 - 08.2023
  • Managing assets from acquisition to disposal, including deployment, maintenance, upgrades, and retirement.
  • Keeping a detailed inventory of all IT assets, including hardware, software, and cloud resources.
  • Ensuring assets are used in compliance with licensing agreements, industry regulations, and internal policies.
  • Optimizing asset utilization and reducing unnecessary expenses through efficient asset management practices.
  • Managed flow, operations and management services for over 300 daily post office visitors.

Education

Bachelor of Science - Computer Information System

California Institute of Applied Technology
San Diego, CA
10.2026

Associate of Applied Science - Supply Chain Management

Community College of The Air Force
Maxwell, AL
07.2023

Skills

  • Network Operations
  • DHCP
  • Active Directory
  • DNS
  • Microsoft Domain Services
  • Remedy
  • Infrastructure Monitoring
  • Incident Triage
  • Root Cause Analysis
  • DoD IAT Level II
  • Hardware/Software Upgrades
  • Government Reporting
  • Escalation Management
  • Repair coordination

Clearance

Active DoD Secret Clearance

Certification

  • CompTIA A+
  • ComPTIA Security+
  • CompTIA CysA+
  • CompTIA Network+
  • LPI Linux Essentials

Education Certifications

  • Bachelor's in Computer Information System, California Institute of Applied Technology, 10/01/26, 3.8, San Diego, CA
  • Associates of Applied Science in Supply Chain Management, Community College of the Air Force, 07/01/23, Maxwell AFB, AL

Timeline

IT Specialist

Freedom Staffing
07.2024 - Current

IT/Cybersecurity Intern

MyComputerCareer
02.2024 - 05.2024

IT Asset Management

United States Air Force
06.2021 - 08.2023

Logistics Manager

United States Air Force
08.2017 - 08.2024

Bachelor of Science - Computer Information System

California Institute of Applied Technology

Associate of Applied Science - Supply Chain Management

Community College of The Air Force

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Leo Roel Manalansan