Leosbel Arias Torres
Houston,TX
Summary
Hardworking with strong multitasking and customer service skills. Committed to speeding up processes and helping people. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Consular Officer ADL
French Embassy
Havana, Cuba
06.2022 - 10.2024
- Conducted interviews with visa applicants to assess their eligibility for entry into the host country.
- Reviewed and analyzed applicant documents such as passports, visas, birth certificates and other legal records.
- Provided guidance on immigration regulations and procedures to foreign nationals seeking assistance in obtaining visas or other consular services.
- Assisted in processing applications for emergency travel documents and passport renewals.
- Maintained a database of all visa applications processed by the consulate office.
- Prepared reports on the status of pending visa cases for senior management review.
- Ensured compliance with international protocols and conventions governing consular activities.
- Facilitated cultural exchange programs between visiting groups and local organizations.
- Developed training materials for new staff members on proper protocol associated with issuing visas.
- Educated travelers on visa information for specific countries.
- Provided exceptional support by accurately answering procedure and application questions.
- Managed office logistics and applications.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Built and maintained corporate image, brand and identity.
- Designed and edited promotional publications.
- Developed and maintained company corporate image and identity using logos and signage.
- Identified client groups and audiences, determining best way to communicate publicity information.
- Established and maintained working relationships with clients, government officials and media representatives.
- Observed and reported on social, economic and political trends that affect employers.
- Conferred with labor relations managers to develop internal communications, keeping employees informed of company activities.
Commercial Sales Assistant
Iberostar Hotels & Resorts
Havana, Cuba
11.2019 - 04.2022
- Provided customer service and support to clients in a professional manner.
- Prepared quotations, invoices, credit notes and delivery dockets for customers.
- Assisted with the development of sales proposals and presentations for potential clients.
- Researched potential new markets and identified opportunities for growth.
- Coordinated with other departments to ensure timely order processing.
- Monitored stock levels and placed orders as needed to maintain inventory.
- Managed customer accounts, providing information on product availability and pricing.
- Organized promotional campaigns aimed at increasing brand awareness among target audiences.
- Developed relationships with key stakeholders including suppliers and vendors.
- Created reports on sales performance metrics such as revenue, market share.
- Responded promptly to inquiries from customers via email or phone calls.
- Ensured compliance with relevant laws, regulations and policies when dealing with customers.
- Analyzed customer feedback data to identify areas of improvement in products and services.
- Collaborated with marketing team members to create effective advertising materials.
- Implemented strategies for upselling additional products or services to existing customers.
- Processed payments using various methods such as cash, cheque or credit card transactions.
- Advised customers on product features, benefits and usage instructions when necessary.
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Negotiated pricing and oversaw closing process.
- Researched and qualified businesses to identify leads.
- Oversaw contract agreements with customers.
- Offered after-sale services to enhance customer experiences and relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Recognized security risks to properly handle situations.
Consular Officer
Cuban Consulate
Bern, Switzerland
03.2015 - 10.2019
- Conducted interviews with visa applicants to assess their eligibility for entry into the host country.
- Reviewed and analyzed applicant documents such as passports, visas, birth certificates and other legal records.
- Provided guidance on immigration regulations and procedures to foreign nationals seeking assistance in obtaining visas or other consular services.
- Drafted diplomatic notes, letters and other correspondence related to consular matters.
- Assisted in processing applications for emergency travel documents and passport renewals.
- Coordinated with local authorities regarding the enforcement of immigration laws.
- Attended meetings with representatives from foreign governments to discuss issues related to consular services.
- Maintained a database of all visa applications processed by the consulate office.
- Advised travelers on security concerns in the host country.
- Ensured compliance with international protocols and conventions governing consular activities.
- Monitored changes in immigration policies and regulations in order to ensure adherence to current laws.
- Resolved complex inquiries from individuals regarding visa requirements and application processes.
- Provided assistance to foreign citizens during medical emergencies or natural disasters.
- Facilitated cultural exchange programs between visiting groups and local organizations.
- Organized events at the consulate promoting international relations between countries.
- Responded promptly to requests for information from government agencies concerning consular matters.
- Developed training materials for new staff members on proper protocol associated with issuing visas.
- Participated in conferences related to diplomatic affairs and international law enforcement efforts.
- Assisted in preparing presentations about consular operations for public speaking engagements.
- Collaborated closely with colleagues from other embassies on joint initiatives involving border security measures.
- Managed office logistics and applications.
- Provided exceptional support by accurately answering procedure and application questions.
- Responded to emergency safety and surveillance situations.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
- Designed and edited promotional publications.
- Oversaw special promotional events to drive positive media coverage, boost revenue and enhance sales.
- Created and optimized promotional publications and related materials.
- Identified client groups and audiences, determining best way to communicate publicity information.
- Established and maintained working relationships with clients, government officials and media representatives.
- Coordinated positive media interviews and events sponsorships.
- Managed team personnel, budget and schedule to handle demanding PR requirements.
- Observed and reported on social, economic and political trends that affect employers.
- Directed activities of external agencies, establishments or departments.
- Built and updated crisis communication plans to handle diverse situations.
- Conferred with labor relations managers to develop internal communications, keeping employees informed of company activities.
- Drafted speeches for company executives and arranged interviews and other forms of contact.
Sales Representative
Kuoni Travel France
Havana, Cuba
09.2010 - 10.2014
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Collaborated with other departments such as marketing, finance, logistics.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Recommended changes in products and services based on customer feedback.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Prepared and delivered appropriate presentations on products and services.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Operated register, handled cash and processed credit card transactions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Representative Assistant
Cuba Incentive Travel Agency
Havana, Cuba
09.2008 - 09.2010
- Greeted visitors and answered incoming telephone calls professionally.
- Organized files, documents, and other materials related to office operations.
- Maintained database of customer information including contact details, preferences, order history.
- Assisted in the preparation of presentations, reports and correspondence for senior management.
- Compiled data from various sources and created detailed spreadsheets to analyze trends.
- Provided administrative support to executives by scheduling appointments, organizing travel arrangements, and handling expense reports.
- Ensured accuracy of all paperwork before filing or submitting it to appropriate departments and personnel.
- Processed orders received via email or phone according to established procedures.
- Created purchase orders in accordance with company policies and procedures.
- Ordered supplies as necessary for daily operations of the office.
- Performed research on potential customers using online resources such as Google search engine and social media platforms.
- Responded to customer inquiries regarding products and services offered by the company.
- Prepared invoices for customers based on their purchases and payments made.
- Assisted in the development of marketing strategies and campaigns for new product launches.
- Reviewed customer feedback surveys and compiled results into comprehensive reports.
- Developed training materials for employees on proper customer service techniques.
- Monitored daily sales activities and tracked performance against set goals and objectives.
- Participated in team meetings to discuss progress towards achieving company targets.
- Tracked inventory levels and placed orders when stock ran low in order to maintain optimal levels at all times.
- Reduced process lags by training employees on sales strategies, protocol and best practices.
- Improved profitability and developed pipeline using multiple marketing channels and sales strategies.
- Led, coached and developed employees to achieve sales goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Reduced process lags by training employees on best practices and protocols.
Operations Supervisor
Cubanacan Travel Agency
Havana, Cuba
09.2007 - 09.2008
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained new employees on proper job functions and company policies and procedures.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Implemented cost-saving measures throughout the organization's operations.
- Developed strong relationships with customers through excellent customer service practices.
- Trained, mentored and motivated employees to maximize team productivity.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
- Implemented new operational procedures, resultingin an increase in process efficiency.
- Oversaw quality control processes, achieving a XX% improvement in product and service quality.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Analyzed operational data to identify trends and implement strategic improvements.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Interpreted and explained work procedures and policies to brief staff.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Education
Postgraduate Study - Diploma International Consular Law in Public Ad
University of Havana
01-2015
Postgraduate Study - Tourism And Travel Management
University of Havana
Havana07-2009
Postgraduate Study - Language Interpretation And Translation
University of Havana
Havana07-2008
Postgraduate Study - Semantic And Linguistics Studies
University of Havana
Havana07-2008
Bachelor of Arts - Foreign Languages And Literatures
University of Havana
Havana07-2007
Skills
- Document Verification
- Interview techniques
- Information Verification
- Policy analysis
- Emergency Procedures
- Investigative tactics
- Application procedures
Languages
French
Full Professional
Spanish
Native/ Bilingual
Italian
Elementary
English
Professional
Affiliations
- A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
References
References available upon request.
Timeline
Consular Officer ADL
French Embassy
06.2022 - 10.2024
Commercial Sales Assistant
Iberostar Hotels & Resorts
11.2019 - 04.2022
Consular Officer
Cuban Consulate
03.2015 - 10.2019
Sales Representative
Kuoni Travel France
09.2010 - 10.2014
Representative Assistant
Cuba Incentive Travel Agency
09.2008 - 09.2010
Operations Supervisor
Cubanacan Travel Agency
09.2007 - 09.2008
Postgraduate Study - Diploma International Consular Law in Public Ad
University of Havana
Postgraduate Study - Tourism And Travel Management
University of Havana
Postgraduate Study - Language Interpretation And Translation
University of Havana
Postgraduate Study - Semantic And Linguistics Studies
University of Havana
Bachelor of Arts - Foreign Languages And Literatures
University of Havana
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