LEOSBEL RIZO
Tampa,FL
Summary
Automotive professional with over 12 years of experience in customer service, vehicle diagnostics, and service management. Proven expertise in assessing automotive damage, documenting claims, and negotiating settlements while ensuring compliance with industry standards. Demonstrated ability in cross-functional collaboration and dispute resolution, leading to enhanced customer satisfaction. Bilingual in English and Spanish, facilitating effective communication with diverse clientele.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Maus Family Automobile
Tampa, FL
03.2016 - 09.2025
- Acted as the main point of contact for escalated customer inquiries and issues, resolving complex situations in a timely and professional manner.
- Executed regular performance evaluations for team members, pinpointing areas for enhancement and delivering coaching to foster individual and team success.
- Deployed enhanced customer service tactics, achieving 20% boost in customer satisfaction scores.
- Partnered with cross-functional departments to optimize processes and enhance overall customer experience.
- Oversaw a team of 10 customer service representatives, providing guidance, training, and support to ensure exceptional service delivery.
Lead Customer Service Advisor
Jerry Ulm Dodge
Tampa, FL
10.2014 - 02.2016
- Oversaw team of service technicians, providing strategic guidance and support to optimize workflow and maintain high standards of service delivery.
- Supervised daily functions of service department, involving appointment management, parts acquisition, and customer satisfaction preservation.
- Educate new service staff on company policies, procedures, and best practices to maintain high standards of service excellence.
- Executed performance evaluations and delivered feedback to service team members to foster continuous improvement and professional development.
Automotive Service Advisor
Sears Auto Center
Tampa, FL
09.2012 - 02.2014
- Provided exceptional customer service by greeting and assisting customers, addressing their automotive concerns, and ensuring satisfaction with service recommendations.
- Utilized strong technical knowledge to accurately diagnose vehicle problems, and recommend appropriate services and repairs.
- Demonstrated excellent communication skills by explaining complex technical information in a clear and concise manner to assist customers in making informed decisions.
- Collaborated with technicians and other team members to ensure the timely completion of repairs, resolve any issues, and exceed customer expectations.
Education
Associate of Science - Business Management
Everest University
Tampa, FL06.2015
Skills
- Automotive Management
- Customer Negotiation
- Policy & Warranty Interpretation
- Claim documentation & Processing
- Customer satisfaction
- Conflict resolution
- Process optimization
- Sales
Certification
- Florida 6-20
- Florida 7-20
Timeline
Assistant Service Manager
Maus Family Automobile
03.2016 - 09.2025
Lead Customer Service Advisor
Jerry Ulm Dodge
10.2014 - 02.2016
Automotive Service Advisor
Sears Auto Center
09.2012 - 02.2014
Associate of Science - Business Management
Everest University
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