Leo Stephania Henrius
Delray Beach
Summary
Motivated hospitality professional skilled in effective communication and team collaboration. Highly compassionate nursing student with several years of experiencing providing exceptional customer service in a fast-paced retail and hospitality environments. Proven ability to communicate effectively, multi task under pressure, collaborate with multidisciplinary teams, and deliver personalized service with professionalism and empathy. Recognized for organizational skills, attention to detail, problem solving skills and adaptability.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Barista/Restaurant Hostess
Opal Grand Resort and Spa
08.2023 - Current
- Thrived in a high volume, hospitality environment while providing exceptional customer service.
- Maintained accurate communication between front-of-house staff to support seamless operations.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Front Service Cler/Assistant Baker
Publix
02.2019 - 08.2023
- Provided exceptional customer service by greeting customers and assisting with purchases.
- Collaborated with cashiers and other team members to maintain efficient store operation.
- Resolved customer concerns professionally and courteously.
- Decorated and packaged baked goods while maintaining attention and detail to presentation.
- Worked collaboratively with bakery staff to meet production goals in a fast-paced environment.
- Assisted customers with orders, special request, and recommendation.
Education
Associate of Science - Nursing
Keiser University
Fort Lauderdale, FL09.2026
High School Diploma -
Atlantic Community High School
Delray Beach, FL05.2023
Skills
- Time Management
- Team Collaboration
- Critical Thinking
- Effective Communication
- Reliability
- Multitasking
- Adaptability
- Problem Solving
Certification
- BLS Certified AHA- Issued May 2025
Languages
Creole
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
Barista/Restaurant Hostess
Opal Grand Resort and Spa
08.2023 - Current
Front Service Cler/Assistant Baker
Publix
02.2019 - 08.2023
Associate of Science - Nursing
Keiser University
High School Diploma -
Atlantic Community High School