Summary
Overview
Work History
Education
Skills
Phone
Qualifications Summary
References
Timeline
Generic

Leota Campbell Stafford

Brooklyn,NY

Summary

Experienced ·

. Ability to interact with diverse ethnic and racial groups.
· Excellent customer support service.
· Skills in creating an environment that enhances productivity.

Overview

32
32
years of professional experience

Work History

CAREGIVER/PERSONAL CARE AIDE

COTTAGE HOMECARE
11.2023 - 01.2024
  • Responsible for helping patients maintain their personal health and hygiene in their place of residence.
  • Duties include shopping for groceries and preparing meals, grooming patients and handling basic needs logistics such as paying bills and scheduling appointments.

HOMECARE/PERSONAL CARE AIDE

FREEDOM CARE
04.2022 - 10.2023
  • Responsible for helping patients maintain their personal health and hygiene in their place of residence.
  • Duties include shopping for groceries and preparing meals, grooming patients and handling basic needs logistics such as paying bills and scheduling appointments.

LEAD/SUPERVISOR

BLUE APRON
10.2013 - 02.2015
  • Developing strategies team members will use to reach its goal
  • Providing any training that team members need
  • Monitor team members' participation to ensure the training provided is being put into use and to see if any additional training is needed
  • Manage the flow of day-to-day operations
  • Creating reports to update the company on the team's progress
  • Labeling packages, food prep and packaging vegetables, dry goods and fruit, etc
  • In a sanitary and speedy environment.

File Clerk

STATE OF NEW YORK, COUNTY CLERKS OFFICE
06.2002 - 07.2002
  • Updating records and ensuring that new documentation is placed in the proper folders
  • Maintaining numerical files in order
  • Retrieving and returning folders
  • Retrieving and distributing files to agents upon request.
  • Identified and corrected inconsistencies in filing systems for increased accuracy.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Examined, categorized, and sorted incoming documents.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Created, implemented and monitored filing systems for easy retrieval of records.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Located and retrieved requested documents in accordance with established policies.
  • Monitored and updated filing systems to meet organization standards.

DISPATCHER

ATLANTIC EXPRESS COACHWAYS
04.2001 - 05.2001
  • Recorded trips information into computer and verified customers pick-ups and drop-offs.
  • Sent out drivers to assist other drivers as needed.
  • Attending hourly callers based on locations, needs and worker availability.
  • Directed dispatching, routing, and tracking of drivers vehicles.

DISPATCHER

NEW YORK ANTENNA
04.2000 - 06.2000
  • Recording cable information into computer and verifying customers visit with company.
  • Closely monitored dispatch board to triage and prioritize over 20 daily calls.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.

TSR/SALES REP

KING TELE-SERVICES
05.1998 - 06.1999
  • Contacted targeted clientele to review telephone services, offering promotional services and explaining services provided to customers.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

FRONT DESK / ASST. MANAGER

PRINCE GEORGE HOTEL
03.1992 - 07.1997
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Registered guest and assigned rooms as per availability and issued keys to rooms upon completion of registrations
  • Performed all daily accounting and filled in for office managers unexpectedly
  • Trained and managed new employees in customer service, phone procedures and computer entry.
  • Answered customer telephone calls promptly and appropriately handled needs.

Education

Adult Education Course -

HANAC
NEW YORK, NY

Business Law, Business Management,

GLOBAL BUSINESS INSTITUTE
01.1993

Skills

  • Respectful and Compassionate
  • Time Management
  • Elderly Care
  • Problem-Solving
  • Emotional Support
  • Daily living assistance
  • Dependable and Responsible

Phone

516-435-8563, 845-630-7170

Qualifications Summary

Ability to interact with diverse ethnic and racial groups. Excellent customer support services. Skills in creating an environment that enhances productivity.

References

References upon request

Timeline

CAREGIVER/PERSONAL CARE AIDE

COTTAGE HOMECARE
11.2023 - 01.2024

HOMECARE/PERSONAL CARE AIDE

FREEDOM CARE
04.2022 - 10.2023

LEAD/SUPERVISOR

BLUE APRON
10.2013 - 02.2015

File Clerk

STATE OF NEW YORK, COUNTY CLERKS OFFICE
06.2002 - 07.2002

DISPATCHER

ATLANTIC EXPRESS COACHWAYS
04.2001 - 05.2001

DISPATCHER

NEW YORK ANTENNA
04.2000 - 06.2000

TSR/SALES REP

KING TELE-SERVICES
05.1998 - 06.1999

FRONT DESK / ASST. MANAGER

PRINCE GEORGE HOTEL
03.1992 - 07.1997

Adult Education Course -

HANAC

Business Law, Business Management,

GLOBAL BUSINESS INSTITUTE

Similar Profiles

CREATE PROFILE
Leota Campbell Stafford