Leota Young
Parrish,FL
Summary
To obtain a leadership position utilizing my years of experience in management and negotiations to enhance a team dynamic, resulting in positive outcomes and exemplary performance. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
17
17
years of professional experience
Work History
Program Manager
St. Vincent de Paul CARES
08.2020 - 06.2023
- Supervise the Day Center, Shelter, POD, and VA Security staff and assist them in carrying out their duties
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Program Manager
Family Promise
08.2018 - 08.2020
- Responsible for the overseeing of the Rapid Rehousing Program
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Outpatient Therapist
Chrysalis Health
08.2015 - 01.2020
- Provide a range of therapeutic services that include mental health and substance abuse counseling to adults, children, and families
- Advised patients about in-home treatments and exercises to help ailments heal.
- Developed treatment plans to address individual client needs.
- Maintained records of each patient and kept up-to-date on progress.
- Quickly built trust and rapport with clients to facilitate growth.
Grant Per Diem Case Manager/FIT Case Manager
Homeless Services Network of Central Florida
08.2016 - 01.2018
- Interviews and screens clients for program eligibility and schedules appointments within established procedures
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Community Housing Specialist
Harbor House of Central FL
09.2012 - 01.2015
- Responsible for ongoing case management of program participants in their efforts to find affordable housing
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Assisted in grant writing to increase funds for organization, raising over $[Amount].
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
Bankruptcy Specialist
CFI Resorts Management
10.2007 - 09.2012
- Provide information and referrals to owners
- Filed documents with bankruptcy courts within expected timeframes to prevent delays.
- Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Answered telephone calls and email messages within 24-hour period.
- Collaborated with attorneys and other legal personnel on bankruptcy documentation reviews, making necessary corrections.
- Researched statutes, decisions, legal articles, and codes.
Crisis Intervention Advocate
Harbor House of Central FL
07.2006 - 09.2012
- Provide crisis counseling and screening of hotline callers
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis which called or texted hotline for assistance.
Education
Doctoral in Public Service Leadership -
Capella University
M.S. in Psychology with a concentration in Mental Health - undefined
University of Phoenix
Bachelor of Science in Human Services Management - undefined
University of Phoenix
Associate of Arts - Hospitality Management - undefined
University of Phoenix
Skills
Project Management
undefinedAdditional Trainings And Certifications
- Completed Competency-Based Core Curriculum Training by Florida Coalition Against Domestic Violence (FCADV)
- Certified core competency Train the Trainer presenter
- Motivational Interviewing (MI)
- Cognitive Behavioral Therapy (CBT)
- Trauma Focused Cognitive Behavioral Therapy (TF-CBT)
- CPR Certified
- Deputized Clerk of Court Orange County
- Working knowledge of PowerPoint, Microsoft Word, Outlook, and excel
- HUD certification in home inspections
References
- Shante Pressley ESQ, Pressley Law LLC, 7870 Brockwood Circle, Orlando, FL, 32822, 407-393-0398, pressleylawllc@gmail.com
- Carol Wick, Carol Wick Consulting, 407-697-4563
Timeline
Program Manager
St. Vincent de Paul CARES
08.2020 - 06.2023
Program Manager
Family Promise
08.2018 - 08.2020
Grant Per Diem Case Manager/FIT Case Manager
Homeless Services Network of Central Florida
08.2016 - 01.2018
Outpatient Therapist
Chrysalis Health
08.2015 - 01.2020
Community Housing Specialist
Harbor House of Central FL
09.2012 - 01.2015
Bankruptcy Specialist
CFI Resorts Management
10.2007 - 09.2012
Crisis Intervention Advocate
Harbor House of Central FL
07.2006 - 09.2012
Doctoral in Public Service Leadership -
Capella University
M.S. in Psychology with a concentration in Mental Health - undefined
University of Phoenix
Bachelor of Science in Human Services Management - undefined
University of Phoenix
Associate of Arts - Hospitality Management - undefined
University of Phoenix
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