LeoThomas Dharmaraj

Leading Supplemental Insurance Company, USA

• Evaluating several CMS tools at the moment using various scoring criteria in order to make a final decision. Responsible for establishing a scalable architecture and solution strategy to support static web pages and SEO.
• Owns the solutioning and delivery of two complex migration programs (Payment gateway, Talend based solution to FiveTran/Snowflake) and provides guidance and insights to engineering team and ensure all options are explored before providing a preferred option based on all factors (cost, complexity, performance, business needs and longevity)
• Defined solution architecture and implemented a scalable solution to accept real-time enrollment records from multiple partners thru' API. Reviewed the solution with Enterprise security team and presented the options to Architecture Review Board (ARB).
• Involved in Solutioning, designing and development of Chatbots/AI based using Google Dialogflow, Genesys Cloud CX which optimizes overall bandwidth of call center agents and call AHT. Prepared a POV on industry leading NLUs to finalize an option and reviewed the technology stack and solution approach with ARB for approvals.

Leading Pharmaceutical Company, USA

• Involved in Strategizing, solutioning, designing & development of Voice bots/AI based solution using AWS services (Alexa, Lambda), Redis, NodeJS & Java that Synthesizes data into actionable insights for executive leadership team

Multiple Clients, USA/Europe

• Involved in providing CAI solution and architectural recommendations for industry leading clients across US and Europe in CAI platforms of Amazon & Google.
• Involved in solutioning, designing conversations and implementation of Alexa based skill for leading financial services organization in US.
• Develop and execute strategy to virtualize SOAP, REST based Web-services, MQ to realize cost savings of over $2M.
• Defined Strategy and virtualized Peripherals (Scanners & POS) to realize cost savings of over $1M
• Led a huge development team for a leading auto insurance software company and delivered Single sign on (Identity Management) backend component for their desktop auto body estimating application

• Led a huge development team of 20+ team members for a leading auto insurance software company and involved in design and development of their Valuation software which includes Web and services based solutions

• Worked with leading Mortgage Company in Malaysia to develop a complex J2EE application Loans Processing Systems (LPS) to mortgage loans and track their installments till their maturity period