LePia Francis
Pearland,TX
Summary
Service the medical field for 18 years
Overview
1
1
year of professional experience
1
1
Certification
Work History
Instacart Shopper
Instacart
03.2024 - Current
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
- Consulted with customers on food selections and custom order requests.
- Tracked substitutions and informed customers of changes.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Created attractive displays to attract more customers and increase sales.
- Provided product advice to customers to help select most suitable items for individual needs.
- Communicated with vendors to stay informed of new products and stock availability.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Interacted with guests in friendly and knowledgeable way.
- Checked product levels and recommended new purchases.
- Managed timely and effective replacement of damaged or missing products.
DoorDash Driver
Self Employed Services
03.2024 - Current
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Minimized liability by consistently following road rules when driving.
- Drove safely in various weather and road conditions to avoid accidents.
- Updated logs and tracking documents accurately and according to schedule requirements.
Lyft Driver
Self Employed Services
03.2024 - Current
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Arrived on time to customer appointments.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation, and service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Accepted payments and provided receipts for fares to keep accurate records of transactions.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Operated party vehicles, buses and town cars.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
Dialysis Technician
Healthcare Solutions Inc
09.2023 - 03.2024
- Performed routine quality control and safety checks on all equipment.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Safely transported, transferred and positioned patients on chairs for treatment.
- Inventoried, ordered and restocked equipment and supplies needed for hemodialysis treatment.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Education
License - Dialysis Technology
Sanford Brown
Houston, TX06.2014
Diploma -
Central High
U.S. Virgin Islands 06.2001
Certification
HIPAA
OSHA
Bloodborne Pathogen
Certified Medical Courier Specialist
Timeline
Instacart Shopper
Instacart
03.2024 - Current
DoorDash Driver
Self Employed Services
03.2024 - Current
Lyft Driver
Self Employed Services
03.2024 - Current
Dialysis Technician
Healthcare Solutions Inc
09.2023 - 03.2024
License - Dialysis Technology
Sanford Brown
Diploma -
Central High