Leqanisha Smith
Homestead,FL
Summary
I'm an accomplished Correctional Officer, of 9 years, with the State of Florida Department of Corrections. I've proven my ability to manage high-risk situations with professionalism and composure. I've enhanced facility safety by reducing contraband incidents by 20%. I'm adept at training new staff and fostering a positive work environment. I've utilized conflict resolution and de-escalation techniques to manage inmate behavior effectively. I have a strong understanding of legal and ethical standards, which ensures compliance and safety. I have an extensive experience in enforcing regulations and maintaining order within the facility and during outside escorts. I'm extensively trained in crisis intervention and able to demonstrate strong communication skills. I'm a reliable, hard working, dedicated Correctional Officer, committed to leveraging all qualities and experience listed above to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
State of Florida Department of Corrections
09.2021 - Current
- Monitored inmate behavior to maintain safety and security within correctional facility.
- Conducted regular inspections of living areas to ensure compliance with safety regulations.
- Implemented conflict resolution strategies to de-escalate tense situations among inmates.
- Trained new staff on operational protocols and emergency response procedures.
- Administered drug tests to inmates.
- Established positive working relationships and maintained boundaries with offenders.
- Maintained accurate documentation of daily activities, incidents, and inmate interactions.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Enforced institutional rules while promoting rehabilitation through supportive communication techniques.
- Participated in staff meetings to discuss policy updates and improve operational efficiency.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Conducted routine and emergency head counts.
City Carrier
USPS
06.2021 - 09.2021
- Delivered mail efficiently across designated routes, ensuring timely service and customer satisfaction.
- Maintained accurate records of deliveries and pickups, supporting operational integrity and accountability.
- Operated postal delivery vehicles safely, adhering to all traffic regulations and safety protocols.
- Collaborated with team members to resolve delivery issues quickly, maintaining high service standards.
Correctional Officer
State of Florida Department of Corrections
06.2016 - 06.2021
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Supervised inmates during meals, recreation and other activities.
- Maintained accurate documentation of daily activities, incidents, and inmate interactions.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Administered drug tests to inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Customer Service Representative
Walmart
11.2013 - 06.2016
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Assisted in training new staff on operational procedures and customer service best practices.
- Maintained knowledge of product lines to provide accurate information to customers.
- Streamlined checkout processes, reducing wait times and improving overall store efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier
Kmart, Sears Holding
09.2011 - 11.2013
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in inventory management by tracking stock levels and restocking shelves as needed.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer service standards to ensure consistency.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Homestead Senior High
Homestead, FL06-2011
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Mental health awareness
- Policy enforcement
- Restraint techniques
- Self-defense tactics
- Search and seizure procedures
- Crisis intervention training
- Prisoner transport
- Firearm operations trained
- Evidence preservation
- Contraband inspections
- Visitation oversight
- Inmate rights
- Occupational hazards and safety precautions
- First aid and CPR certified
- Radio communication
- Armory and key control
- Perimeter control
- Excellent problem solver
- Written communication
- CCTV monitoring
- Time management
- Interpersonal communication
- Inmate transport
- Multitasking
Certification
- Certified Correctional Officer, State of Florida
- Emergency Vehicle Operations Certified
- Certified CPR
- Firearms (9mm and Shotgun) Certified
- Certified Urinalysis Tester
- Certified in EID Devices
- Cell Extraction Certified
- DART Training
- Chemical Agent Training
- Outside Escort Training
- Crisis Intervention Training
Timeline
Correctional Officer
State of Florida Department of Corrections
09.2021 - Current
City Carrier
USPS
06.2021 - 09.2021
Correctional Officer
State of Florida Department of Corrections
06.2016 - 06.2021
Customer Service Representative
Walmart
11.2013 - 06.2016
Cashier
Kmart, Sears Holding
09.2011 - 11.2013
High School Diploma -
Homestead Senior High