Summary
Overview
Work History
Education
Skills
Certification
Timeline
OfficeManager

Lequan Collins

Decatur,GA

Summary

Accomplished and detail-oriented Senior Executive Administrator with extensive experience providing high-level administrative and operational support to senior executives. Adept at managing diverse business tasks to enhance executive effectiveness and align with strategic initiatives. Skilled in prioritizing and managing workloads independently, ensuring seamless operations and efficient project execution. Demonstrates strong leadership abilities, with experience training and mentoring junior administrative staff. Recognized for exceptional organizational skills, autonomous decision-making, and a commitment to driving operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Manager

Peachtree Foods
07.2024 - Current
  • Communicated with an average of 25 customers daily via email and phone, addressing inquiries, resolving concerns, and ensuring a seamless customer experience.

    Defined, implemented, and regularly updated operational policies and guidelines to improve fulfillment processes and maintain organizational efficiency.

    Established and monitored quality assurance standards, leading to consistent operational excellence and improved client satisfaction.

    Collaborated with cross-functional leaders to implement new procedures and corrective actions, enhancing team performance and driving quality improvements.

    Leveraged data-driven insights and reporting to optimize workflows, improve KPI performance, and support strategic decision-making across fulfillment operations.

Senior Member Experience Manager

X3 Sports
07.2021 - 06.2024
  • Strategically defined clear targets and objectives, effectively communicating them to team members to ensure alignment with organizational goals.

    Spearheaded the implementation of CRM software, upgrading manual heavy bags to smart bags that enabled members to track workout metrics via an integrated app. This initiative increased member engagement by 35%, improved training session attendance by 20%, and boosted key sales conversion metrics. (Project Dates: 7/1/2023 - 9/30/2023)

    Implemented a Learning Management Software (LMS) to enhance staff training efficiency, streamline educational content delivery, and track employee progress. This project improved training completion rates by 45% and reduced training-related costs by 20%. (Project Dates: 7/1/2023 - 9/30/2023)

    Developed and executed a comprehensive Member Engagement Plan, leveraging targeted communications and personalized interactions to achieve a 25% increase in member retention and a 40% rise in booking participation rates. (Project Dates: 1/1/2023 - 3/31/2023)

    Integrated tablet devices into gym operations to streamline check-ins and provide digital access to training programs, reducing check-in times by 50% and improving overall member satisfaction scores by 30%. (Project Dates: 1/1/2023 - 3/31/2023)

Surgical Center Manager

Goals Plastic Surgery
09.2019 - 07.2021
  • Collaborated with clinical staff, administrators, and stakeholders to integrate new surgical center facilities and implement cutting-edge technology upgrades, ensuring seamless transitions and improved operational efficiency.

    Oversaw and managed budgetary considerations, including supply chain management, staff scheduling, and revenue generation, to maintain fiscal responsibility and optimize resource allocation.

    Directed daily operations of a high-volume surgical center, effectively managing scheduling, staffing, and facility maintenance to ensure compliance with healthcare regulations and deliver exceptional patient care.

    Led process improvement initiatives focused on streamlining workflows and enhancing patient outcomes, achieving increased operational efficiency and satisfaction scores.

    Developed and enforced staff training programs to ensure adherence to best practices, safety protocols, and compliance standards, contributing to a highly skilled and reliable team.
  • Working knowledge payroll for over 50 employees as part of sound human resources and financial management strategies.

Lead Medical Assistant Supervisor

Piedmont Immediate Care
02.2018 - 09.2020
  • Supervised a team of medical assistants, ensuring adherence to clinical protocols, maintaining operational efficiency, and fostering a culture of collaboration and excellence.

    Streamlined patient care workflows by implementing new scheduling and documentation procedures, improving patient wait times and overall satisfaction.

    Conducted ongoing training and professional development sessions for medical assistants, enhancing technical skills, compliance with healthcare standards, and patient interaction quality.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.

Education

Bachelor of Science - Network Engineering and Security Degree

WGU
01-2027

AS - Applied Science

Lincoln Technical College
Marietta, GA
03.2022

Skills

  • Data Analysis
  • Data Entry
  • Team Management
  • Risk Management
  • Problem-Solving
  • Time Management
  • Software
  • HubSpot
  • Asana
  • Microsoft Office
  • Google Suite
  • Smartsheets
  • Zoho
  • Billing
  • Bookkeeping
  • Project management
  • Contract administration
  • Scheduling and calendar management

Certification

Project Management Professional, Coursera, 01/01/23

Timeline

Office Manager

Peachtree Foods
07.2024 - Current

Senior Member Experience Manager

X3 Sports
07.2021 - 06.2024

Surgical Center Manager

Goals Plastic Surgery
09.2019 - 07.2021

Lead Medical Assistant Supervisor

Piedmont Immediate Care
02.2018 - 09.2020

AS - Applied Science

Lincoln Technical College

Bachelor of Science - Network Engineering and Security Degree

WGU

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Lequan Collins