LeQuania Harris
Katy,TX
Summary
Dynamic leader with proven expertise in transportation coordination and employee training, honed at Prestige Stations, Inc. Excelled in streamlining operations and enhancing team performance, achieving significant reductions in response times. Skilled in fostering teamwork and ensuring compliance with regulations, demonstrating exceptional organizational and communication abilities.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
Prestige Stations, Inc.
10.2023 - Current
- Supervised team of 10+ employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
Call Center Representative
Horizon Helpdesk
02.2021 - 09.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Leasing Consultant
Hybrid Leasing Consultant
06.2019 - 08.2022
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Education
Associate of Science - Law (Pre-Law)
Howard University
Washington, DC06.2011
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD06.2009
Skills
- Transportation Coordination
- Tracking of man hours
- Attendance documentation
- Employee Training
Timeline
Dispatch Supervisor
Prestige Stations, Inc.
10.2023 - Current
Call Center Representative
Horizon Helpdesk
02.2021 - 09.2023
Leasing Consultant
Hybrid Leasing Consultant
06.2019 - 08.2022
Associate of Science - Law (Pre-Law)
Howard University
High School Diploma -
Dr. Henry A. Wise Jr. High School
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