LeQuardis English
Ellenwood,GA
Summary
I am a dedicated professional with a track record of delivering great service and building lasting relationships with clients and management. Skilled in problem-solving, communication, and conflict resolution to ensure customer satisfaction and loyalty, I am highly motivated to exceed expectations and contribute to the success of my workplace.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
State Farm
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Delivery Driver
Amazon
09.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Publisher
Best Version Media
07.2022 - 09.2023
- Create and present project to stakeholders and secure funding for organization
- Coordinate and attend business meetings
- B2B Marketing
Pest Control Technician
Aptive Environmental
03.2021 - 10.2021
- Providing direct client services and communicating with clients on service specifications and procedure
- Removing Pest and debris in client home, organizations and communities
- Respond to all bill inquires
- Retain and improve customer satisfaction and retention by 100%.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
Mover/Driver
TWO MEN AND A TRUCK
09.2019 - 02.2020
- Maintain working knowledge of load materials and safety protocols
- Maintain GPS tracking systems
- Coordinating and implementing moving and packing services to clients and potential clients.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
Papa John's Delivery Driver
Papa John's
06.2017 - 04.2019
- Provided excellent service and increased guest satisfaction by 100% in a fast-paced environment
- Deposits
- Handled and maintained cash register of $300 daily increasing revenue over 100%
- Consistently maintain excellent store appearance
- Consistently and proficiently prep materials to maintain efficiency in fast-paced environment.
SAC Math Tutor
University of West Georgia
01.2017 - 05.2017
- Coordinated review and study sessions in college algebra and pre-calculus
- Held review and study session to help student learned required materials and achieve desired grade
- Accurately and proficiently recorded data.
Education
Bachelor's degree in Physics -
Atlanta Metropolitan State College
Atlanta, GA06.2025
High school diploma -
Carver High School
Atlanta, GA05.2014
Skills
- MATLAB
- Laboratory Experience
- Customer Service Experience
- Math
- Microsoft Office
- Route driving
- Tutoring
- Calculus
- Algebra
- Geometry
- Teaching
Timeline
Delivery Driver
Amazon
09.2023 - Current
Publisher
Best Version Media
07.2022 - 09.2023
Pest Control Technician
Aptive Environmental
03.2021 - 10.2021
Mover/Driver
TWO MEN AND A TRUCK
09.2019 - 02.2020
Papa John's Delivery Driver
Papa John's
06.2017 - 04.2019
SAC Math Tutor
University of West Georgia
01.2017 - 05.2017
Customer Service Representative
State Farm
Bachelor's degree in Physics -
Atlanta Metropolitan State College
High school diploma -
Carver High School