LE'QUASHA HARDEN
Arlington,TX
Summary
- Dynamic Senior Medical Billing Specialist with extensive experience at IKS Health, excelling in claims processing and insurance verification. Proven track record in enhancing billing compliance and resolving discrepancies efficiently. Strong communicator and team collaborator, dedicated to improving processes and training new staff to elevate service quality.
Overview
12
12
years of professional experience
Work History
Senior Medical Billing Specialist
IKS Health
Coppell , TX
09.2024 - Current
- Processed medical claims using advanced billing software for accurate submissions.
- Reviewed patient accounts for discrepancies and resolved billing issues efficiently.
- Collaborated with healthcare providers to verify patient insurance information promptly.
- Maintained up-to-date knowledge of billing regulations and compliance standards.
- Assisted in training new team members on billing procedures and software tools.
- Communicated effectively with patients regarding billing inquiries and payment plans.
- Conducted audits of claims to ensure adherence to company policies and guidelines.
- Coordinated with internal teams to streamline billing processes and improve efficiency.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Called insurance companies to verify patient benefits.
Customer Service Client Specialist
HealthEquity
Irving, Texas
04.2019 - 10.2023
- Assisted clients with inquiries and provided accurate product information.
- Coordinated communication between clients and internal teams for issue resolution.
- Managed client accounts, ensuring all details were up-to-date and accurate.
- Supported onboarding processes for new clients, guiding them through setup steps.
- Documented client interactions and feedback in the customer relationship management system.
- Maintained knowledge of company products to effectively address client needs.
- Collaborated with sales teams to identify opportunities for enhanced client satisfaction.
- Trained on company policies and procedures to deliver consistent client support.
- Maintained accurate records of customer accounts using CRM software.
- Monitored competitor activities in order to stay ahead of industry trends.
- Established and effectively maintained productive customer relationships.
- Created and delivered product presentations to potential and current clients.
- Welcomed visitors, answered phone calls and responded to online customer inquiries.
- Followed up with customers after completion of projects to ensure satisfaction with results.
Licensed Vocational Nurse
Girling Home Health
Lancaster , TX
01.2017 - 01.2019
- Administered medications according to physician orders and patient care plans.
- Monitored vital signs and reported changes to healthcare team members.
- Assisted patients with daily living activities and personal hygiene tasks.
- Collaborated with interdisciplinary teams to develop individualized care strategies.
- Documented patient progress and maintained accurate health records.
- Educated patients and families on health management and medication use.
- Conducted routine assessments to identify patient needs and concerns.
- Implemented infection control protocols to ensure a safe environment for patients.
- Observed changes in patient conditions and reported any unusual findings to supervising physician or registered nurse.
- Monitored vital signs, such as blood pressure, temperature, pulse rate and respiration rate.
- Coordinated care provided by other healthcare professionals involved in patient's care plan.
- Implemented infection control measures per facility policy.
- Prepared patient rooms for examination, including stocking supplies and ensuring cleanliness.
- Maintained accurate patient records documenting treatments, medications administered and other pertinent information.
- Observed strict confidentiality and safeguarded all patient-related information.
- Utilized medical instruments safely and effectively while providing direct care to patients.
Customer Service Representative
Aegis Communications
Irving, Texas
03.2014 - 12.2017
- Managed customer inquiries through phone and email communication.
- Resolved complaints by providing accurate information and effective solutions.
- Documented customer interactions in the company's CRM system.
- Educated customers on product features and services offered.
- Collaborated with team members to enhance service delivery processes.
- Assisted in training new staff on customer service protocols.
- Maintained up-to-date knowledge of company products and policies.
- Handled high-volume calls while ensuring quality service standards were met.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
High School Diploma -
Justin F. Kimball High School
Dallas, TX05-2000
Skills
- Claims processing
- Insurance verification
- Billing compliance
- Medical coding
- Auditing procedures
- Client relationship management
- Regulatory knowledge
- Process improvement
- Data analysis
- Conflict resolution
- Effective communication
- Attention to detail
- Training and development
- Team collaboration
- Time management
- Third-party payer guidelines
- HCPCS level II coding
- Patient confidentiality practices
Timeline
Senior Medical Billing Specialist
IKS Health
09.2024 - Current
Customer Service Client Specialist
HealthEquity
04.2019 - 10.2023
Licensed Vocational Nurse
Girling Home Health
01.2017 - 01.2019
Customer Service Representative
Aegis Communications
03.2014 - 12.2017
High School Diploma -
Justin F. Kimball High School
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