LeQuinta Lewis
CHARLOTTE,NC
Summary
INTRODUCTION Dedicated professional with over 20 years of experience providing support and customer service. Well-versed in modern office procedures, practices and systems with a knack for identifying operational efficiencies. Thrives in fast-paced environments with the ability to prioritize tasks while ensuring all deadlines are met. Excellent analytical, critical thinking, organizational, problem solving, and technical competence.
Overview
16
16
years of professional experience
Work History
Office Manager
All Electric Service
Charlotte, NC
01.2021 - Current
- Resolve issues through active listening and open-ended questioning, escalating major problems to corporate.
- Coordinate special projects and manage schedules.
- Compare vendor prices and negotiate for optimal savings.
- Keep projects on schedule by managing deadlines and adjusting workflows.
- Serve as a liaison between departments to facilitate communication and keep appropriate parties updated on project developments.
- Manage office operations while scheduling appointments for department managers and technicians.
- Order office supplies
- Assist with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
Access/Outreach Specialist
Carolinas HealthCare System
Charlotte, NC
05.2016 - 06.2021
- Answered inbound and/or outbound calls
- Scheduled various types of appointments
- Helped address patient complaints through timely corrective actions
- Processed requests for refills, labs and test results
- Identified and initiated necessary referrals for specialist appointments
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help patients and families understand the practice's policies and procedures.
Patient Services Coordinator
OrthoCarolina Hip & Knee Center
Charlotte, NC
01.2007 - 02.2016
- Supported the clinical team to better assist patients with medical questions using templates and protocols, which were completed, and sent to the clinical team for their response
- Identified the patient’s problem and coordinated service with the appropriate provider or specialty team
- Compiled, processed, and entered data of any changes/updates to patient accounts
- Greeted and registered patient’s and prepared forms at patient check-in
- Answered incoming calls from healthcare providers and patients requiring orthopedic appointments
- Advised patients of the need for insurance authorizations, if applicable
- Verified and updated patient demographics and insurance information in IDX.
Education
Winston Salem State University
1999
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West Mecklenburg High School
1998
Skills
- Skilled in Microsoft Office
- Strong organizational, prioritizing, and time management skills
- Self-starter with ability to multitask
- Teamwork and Collaboration
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Establishing and Maintaining Customer Relationships
Timeline
Office Manager
All Electric Service
01.2021 - Current
Access/Outreach Specialist
Carolinas HealthCare System
05.2016 - 06.2021
Patient Services Coordinator
OrthoCarolina Hip & Knee Center
01.2007 - 02.2016
Winston Salem State University
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West Mecklenburg High School
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