LeQuinta Lewis
Charlotte,NC
Summary
Dedicated professional with over 20 years of experience providing support and customer service. Well-versed in modern office procedures, practices and systems with a knack for identifying operational efficiencies. Thrives in fast-paced environments with the ability to prioritize tasks while ensuring all deadlines are met. Excellent analytical, critical thinking, organizational, problem solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
City Of Charlotte - Aviation Department
01.2023 - Current
- Provide administrative support to the directors of Business & Revenue and Innovation & Experience and their teams.
- Manage budgets and expenses, maintaining financial records for accurate reporting.
- Coordinate with finance department to reconcile invoices, ensuring accurate payment processing and timely resolution of discrepancies.
- Initiate requests for procurement and employee seating in e-Builder.
- Draft and edit RCAs on behalf of Business & Revenue.
- Maintain and organize files on the Y-Drive to ensure easy retrieval of documents.
- Manage calendars, schedule meetings, coordinate travel arrangements and reconcile Pcards
Office Manager
All Electric Service
06.2021 - 12.2022
- Managed office operations while scheduling appointments for department managers and technicians.
- Responded to RFP solicitations.
- Created job files for each project and maintained current data in each file.
- Ensured projects remained on schedule and within budget by managing deadlines, workflows and manpower.
- Requested necessary paperwork and services such as dig request, power shutoffs, permits and inspections prior to starting a project.
- Processed material request and scheduled delivery.
- Cultivated strong relationships with vendors and partners.
- Assisted with administrative project closeout tasks.
- Assisted with the hiring process by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Completed weekly payroll for 35 employees.
Access/Outreach Specialist
Atrium Health
05.2016 - 06.2021
- Scheduled various types of appointments
- Helped address patient complaints through timely corrective actions
- Processed requests for refills, labs and test results
- Identified and initiated necessary referrals for specialist appointments
- Facilitated communication between patients and various departments and staff.
- Offered simple, clear explanations to help patients and families understand th practice's policies and procedures.
Patient Services Coordinator
OrthoCarolina Hip & Knee Center
01.2007 - 02.2016
- Supported the clinical team to better assist patients with medical questions using templates and protocols, which were completed, and sent to the clinical team for their response
- Identified the patient’s problem and coordinated service with the appropriate provider or specialty team
- Compiled, processed, and entered data of any changes/updates to patient accounts
- Greeted and registered patient’s and prepared forms at patient check-in
- Answered incoming calls from healthcare providers and patients requiring orthopedic appointments
- Advised patients of the need for insurance authorizations, if applicable
- Verified and updated patient demographics and insurance information in IDX.
Education
Winston Salem State University
Winston Salem, NCWest Mecklenburg High School
CharlotteSkills
- Microsoft Office
- Planning and coordination
- Strong organizational, prioritizing, and time management skills
- Self-starter with the ability to multitask
- Teamwork and Collaboration
- Efficient and Detail-Oriented
- Establishing and Maintaining Relationships
Timeline
Administrative Assistant
City Of Charlotte - Aviation Department
01.2023 - Current
Office Manager
All Electric Service
06.2021 - 12.2022
Access/Outreach Specialist
Atrium Health
05.2016 - 06.2021
Patient Services Coordinator
OrthoCarolina Hip & Knee Center
01.2007 - 02.2016
Winston Salem State University
West Mecklenburg High School
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