Lequisha Allen
Atlanta,GA
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 5 years of guest service experience in hospitality industry.
Overview
9
9
years of professional experience
Work History
Guest Sevice Agent
Marriott International, Inc.
05.2015 - Current
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted guests upon arrival and offered assistance.
- Recommended hotel services or amenities that guest may find useful.
- Provided guest assistance and recommendations for tourist attractions.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
High School Diploma -
Columbia High School
Decatur, GA05.2001
Skills
- Excellent customer service skills
- Keen eye for detail
- Strong communication skills
- Hospitality services
- Guest complaint resolution
- Active listening
- Calendar Management
- Self -motivated
- Administrative tasks
- Customer Satisfaction
- Telephone Etiquette
Timeline
Guest Sevice Agent
Marriott International, Inc.
05.2015 - Current
High School Diploma -
Columbia High School
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